Gertrude Munroe
43 Aberdeen Rd
Summary
Dynamic Recovery Coach with expertise in crisis intervention, evidence-based practice, and case management. Proven ability to enhance recovery outcomes through effective communication and collaboration within diverse teams.
Overview
9
9
years of professional experience
Work History
Recovery Coach
Gavin Foundation
Boston
04.2024 - Current
- Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care.
- Works collaboratively with the treatment team to implement evidence-based services for patients with SUD.
- Addresses barriers to successful recovery, and serves as a role model and advocate.
- Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self help, and pro-social groups.
- Assists with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care. Assist with data collection for quality assurance and program evaluation.
Stabilization Manager
Father Bill's & Mainspring
Braintree
11.2021 - 01.2024
- Directed daily operations of 12 congregate housing sites for formerly homeless tenants, enhancing service delivery through strategic development and execution.
- Conducted regular staff meetings to review progress and identify improvement areas, utilizing coaching, mentoring, and training.
- Maintained up to date records of employees' attendance, payroll information and vacation requests
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Assistant Supervisor
Pine Street Inn
Boston
02.2017 - 10.2021
- Coordinated daily operations to ensure efficient workflow and timely task completion.
- Trained new staff on company policies and operational procedures for consistency.
- Assisted in scheduling staff shifts to meet operational demands effectively.
- Facilitated team meetings to discuss progress and address concerns promptly.
- Implemented process improvements to enhance overall team productivity and efficiency.
- Resolved employee conflicts by promoting open communication and teamwork strategies.
- Filed paperwork and submitted reports to upper management.
Education
Some College (No Degree) - Psychology
UMass Boston
BostonSkills
- Crisis intervention
- Evidence-based practice
- Case management
- Data collection
- Treatment accessibility
- Team collaboration
Timeline
Recovery Coach
Gavin Foundation
04.2024 - Current
Stabilization Manager
Father Bill's & Mainspring
11.2021 - 01.2024
Assistant Supervisor
Pine Street Inn
02.2017 - 10.2021
Some College (No Degree) - Psychology
UMass Boston