Gianna Leboeuf
Fall River
Summary
Customer-focused professional with strong interpersonal skills and a commitment to growth in diverse environments. Led teams in fast-paced settings, enhancing operational efficiency and driving customer satisfaction. Ready to transition into a new field, leveraging transferable skills to deliver impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Front End Manager in Training
Stop and Shop
Fall River, Ma
01.2025 - Current
- Acquired customer service experience, leading managers to prepare me for their roles. Managed entire front end operations, including cashiers, self checkout attendants, online shoppers, and cash office. Monitored safety and sanitary qualifications, provided care for employees, and maintained overall sales standards. Maintained cash office by counting register tills, supplying cashiers, and refilling self checkout machines. Supported coworkers by maintaining front end tasks and assisting in online shopping.
- Supervised daily front-end operations, ensuring efficient customer service and smooth checkout processes.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented strategies to enhance customer satisfaction and response times at checkout lines.
Customer Service
Stop and Shop
Fall River, Ma
01.2024 - Current
- Supported cashiers with transaction overrides, facilitated lottery ticket sales, and handled Money Orders and Western Union transactions to ensure smooth customer service operations.
- Answered inquiries and provided superior customer service to clients.
- Developed lasting relationships with clients through exceptional customer service skills.
Online Shopper
Stop and Shop
Fall River, Ma
10.2022 - Current
- Shopped for customer orders, ensuring timely delivery of items to vehicles. Selected requested items and identified suitable replacements for missing products, enhancing customer satisfaction.
- Executed online order fulfillment processes to ensure timely delivery of customer purchases.
- Utilized inventory management systems to track product availability and maintain stock levels.
- Collaborated with team members to optimize picking routes, enhancing overall efficiency in order processing.
Education
Highschool Diploma -
BMC Durfee Highschool
Fall River, Ma05-2022
Highschool Diploma - undefined
Tecca Highschool
Walpole, Ma06-2023
Skills
- POS systems proficiency
- Cash handling expertise
- Loss prevention
- Credit returns processing
- Customer service
- Staff training
- Staff supervision
- Sales strategy
- Customer engagement strategies
- Western Union certification
Accomplishments
- Supervised team of 10 staff members.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Certification
- Ant-Money Laundering License - June 2024 - Current
Timeline
Assistant Front End Manager in Training
Stop and Shop
01.2025 - Current
Customer Service
Stop and Shop
01.2024 - Current
Online Shopper
Stop and Shop
10.2022 - Current
Highschool Diploma - undefined
Tecca Highschool
Highschool Diploma -
BMC Durfee Highschool