Gianna Victoria
Hyde Park
Summary
Detail-oriented Case Administrator specializing in case management, legal documentation, and client communication. Proven ability to optimize courtroom processes and enhance client relations.
Overview
6
6
years of professional experience
Work History
Case Administrator
Trial Court of the Commonwealth of Massachusetts
Boston
06.2025 - Current
- Managed case files and maintained accurate documentation for legal proceedings.
- Coordinated communication among clients, attorneys, and court personnel to facilitate case progress.
- Scheduled hearings and client consultations to streamline workflow.
- Reviewed legal documents to ensure compliance with established guidelines and protocols.
- Assisted judges in courtroom proceedings and maintained order during sessions.
- Trained new staff on office procedures and case management systems.
- Processed summonses, subpoenas, and complaints to ensure timely legal proceedings.
Team Member
Planet Fitness
Dedham
08.2023 - 06.2025
- Guided members in equipment usage and addressed fitness inquiries to enhance their workout experience.
- Maintained cleanliness and organization of gym facilities and equipment.
- Provided exceptional customer service to enhance member experience.
- Collaborated with team on daily operations and engaged members in activities to foster a welcoming gym environment.
- Educated members on health and fitness programs offered by the gym.
- Processed membership sign-ups and transactions with accuracy to ensure smooth customer experiences.
- Ensured compliance with safety protocols and facility policies for members' protection.
- Operated cash registers to process payments from customers.
Supervisor
Stop & Shop
Dedham
11.2019 - 08.2023
- Managed inventory levels and coordinated restocking to maintain optimal stock levels.
- Oversaw cash handling processes and ensured accuracy during transactions.
- Complied with company policies, objectives and communication goals.
- Collaborated with departments to streamline workflow processes between teams.
- Trained new employees on company policies and job duties to ensure performance expectations were met.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Footwear Team Lead
Dick Sporting Goods
Dedham
06.2021 - 12.2022
- Led footwear team in daily operations, ensuring efficient inventory management.
- Trained and mentored staff on product knowledge, enhancing customer service quality.
- Coordinated team shifts to optimize coverage and meet operational needs.
- Organized merchandise displays to enhance customer experience.
- Ensured compliance with company policies and safety standards.
- Maintained cleanliness and organization of the footwear department.
Education
Bachelor of Arts - Criminal Justice
University of Massachusetts, Boston
Boston, MA05-2026
High School Diploma -
Boston Community Leadership Academy
Hyde Park, MA05-2022
Skills
- Legal documentation
- Case management
- Courtroom procedures
- Legal research
- Client communication
- Team collaboration
- Critical thinking
- Emotional awareness
- Positive attitude
Languages
Spanish
Full Professional
Timeline
Case Administrator
Trial Court of the Commonwealth of Massachusetts
06.2025 - Current
Team Member
Planet Fitness
08.2023 - 06.2025
Footwear Team Lead
Dick Sporting Goods
06.2021 - 12.2022
Supervisor
Stop & Shop
11.2019 - 08.2023
Bachelor of Arts - Criminal Justice
University of Massachusetts, Boston
High School Diploma -
Boston Community Leadership Academy