Gillian Fletcher
Cambridge
Summary
Friendly and hard-working server with a commitment to positive guest interactions and a successful workflow. Strives to meet customer needs, drive satisfaction, and prove long-term loyalty.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Server
Cafe Dimona
Fredericksburg
08.2025 - 01.2026
- Treated customers with warmth and friendliness.
- Acute knowledge of menu items. Along with ingredients, preparation, and garnishes to provide accurate answers to patrons' questions.
- Knowledge of Toast POS.
- Supported team members during busy periods to enhance service flow.
- Communicated efficiently with management and the kitchen if problems arose.
- Performed opening and closing duties.
- Trained new employees on restaurant procedures and plating techniques.
- Stay informed about daily specials and new menu items.
- Bussed and reset tables so that turnover in the restaurant could happen at a quicker pace.
- Maintained cleanliness and order despite busy shifts.
Team Lead Chaperone
Nashville Ballet
Nashville
06.2025 - 07.2025
- Trained new team members on company policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members.
- Providing proper child care.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Organized activities for children to create a more fun, positive atmosphere.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lifeguard Supervisor
Interlochen Arts Camp
Interlochen
06.2023 - 08.2023
- Supervised lifeguard team to ensure safety and compliance with regulations.
- Conducted regular safety drills to maintain readiness among lifeguards.
- Monitored pool area for hazards and enforced safety rules effectively.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Assisted in maintaining cleanliness and organization of pool facilities.
- Communicated with patrons about pool rules and safety procedures clearly.
- Monitored daily pool activities and lifeguard performance.
- Oversaw equipment storage space by assigning cleaning and organizing duties.
Education
High School Diploma -
Interlochen Arts Academy
Interlochen, MI05-2022
Associate of Arts -
Falmouth University
Falmouth, UKSkills
- Toast POS
- Customer service
- Menu knowledge
- Team collaboration
- Communication clarity
- Organizational skills
- Positive guest interactions
- Table resetting
- Strong work ethic
- Dining area maintenance
- Cleanliness
Certification
Food Handler's License
Timeline
Server
Cafe Dimona
08.2025 - 01.2026
Team Lead Chaperone
Nashville Ballet
06.2025 - 07.2025
Lifeguard Supervisor
Interlochen Arts Camp
06.2023 - 08.2023
High School Diploma -
Interlochen Arts Academy
Associate of Arts -
Falmouth University