Summary
Overview
Work History
Education
Skills
Languages
REFERENCE
Timeline
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Gillian Smart

Quincy

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Inventory Specialist

Walgreens
01.2025 - Current
  • Completed physical inventory counts on a weekly basis
  • Performed data entry and completed proper paperwork.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Processed required paperwork to expedite handling of shipped and received goods.

Customer Service Representative

Walgreens
08.2024 - 01.2025
  • Responded to customer requests for products, services, and company information
  • Cross-trained and backed up other customer service team members
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier

Morton's Pizza
09.2023 - 08.2024
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier/Barista

Decollete Juicery and Coffee Shop
10.2021 - 07.2023
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Associate of Science - Business Administration

Excelsior Community College
Kingston, Jamaica
05-2011

High School Diploma -

Ardenne High School
06-2008

Skills

  • Customer Service
  • Written and verbal communication
  • Organizational abilities
  • Time management skills
  • Food and beverage service
  • Guest services
  • Conflict resolution
  • Strong work ethic

Languages

English
Full Professional

REFERENCE

  • Available upon request

Timeline

Inventory Specialist

Walgreens
01.2025 - Current

Customer Service Representative

Walgreens
08.2024 - 01.2025

Cashier

Morton's Pizza
09.2023 - 08.2024

Cashier/Barista

Decollete Juicery and Coffee Shop
10.2021 - 07.2023

High School Diploma -

Ardenne High School

Associate of Science - Business Administration

Excelsior Community College

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Gillian Smart