Gillian Smart
Quincy
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Inventory Specialist
Walgreens
01.2025 - Current
- Completed physical inventory counts on a weekly basis
- Performed data entry and completed proper paperwork.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
Customer Service Representative
Walgreens
08.2024 - 01.2025
- Responded to customer requests for products, services, and company information
- Cross-trained and backed up other customer service team members
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Morton's Pizza
09.2023 - 08.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/Barista
Decollete Juicery and Coffee Shop
10.2021 - 07.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Associate of Science - Business Administration
Excelsior Community College
Kingston, Jamaica05-2011
High School Diploma -
Ardenne High School
06-2008
Skills
- Customer Service
- Written and verbal communication
- Organizational abilities
- Time management skills
- Food and beverage service
- Guest services
- Conflict resolution
- Strong work ethic
Languages
English
Full Professional
REFERENCE
- Available upon request
Timeline
Inventory Specialist
Walgreens
01.2025 - Current
Customer Service Representative
Walgreens
08.2024 - 01.2025
Cashier
Morton's Pizza
09.2023 - 08.2024
Cashier/Barista
Decollete Juicery and Coffee Shop
10.2021 - 07.2023
High School Diploma -
Ardenne High School
Associate of Science - Business Administration
Excelsior Community College