Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gilson Andrade

Gilson Andrade

Boston

Summary

Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

13
13
years of professional experience

Work History

General Manager

ABM Echelon Seaport
01.2020 - Current
  • Manage the operation of two adjoining parking garages
  • Echelon Seaport with 436 parking spaces including tandem parking and vehicle lift spaces, is a private full-service valet garage for residents and guests of 450 condominium units on Seaport Blvd
  • The Alyx at Echelon Seaport is a 236-space public garage servicing both lease holders residing in a 200-unit residential building, and transient parkers both working in, and visiting the surrounding neighborhood
  • Supervised staff consisting of 27 valet parking attendants at Echelon and 10 customer service representatives at Alyx Seaport in a fast-paced environment while providing high level customer service
  • The garages utilized both Hub DataPark and Flash Park Revenue Control and valet parking operating systems
  • Collected, deposited, and reported both daily and monthly parking revenue
  • Managed monthly parking A/R and collections for over 200 monthly parking accounts
  • Recruited, trained, including training for parking vehicles on the vehicle lifts, and directed staff, set & monitored goals, conducted performance reviews
  • Provided operational support to Logan Express Parking Facilities in Braintree, Framingham and Peabody, MA.

Senior Facility Manager

SP Plus Corporation
01.2017 - 01.2020
  • Provided parking management services to diverse customer base including residential, retail, and commercial office workers
  • Collected, deposited, and reported both daily and monthly parking revenue
  • Managed monthly parking A/R and collections for over 500 monthly parking accounts
  • Increased customer satisfaction by using superior conflict resolution & problem-solving abilities
  • Responsible for meeting with client & sending financial & maintenance reports daily, weekly, and monthly
  • The garages utilized both Hub DataPark and Amano McGann parking access and revenue control systems Revenue Control and valet parking operating systems
  • Location was equipped with both Pay on Foot and pay at exit stations
  • Directed cleaning and maintenance of parking facilities
  • Ordered supplies and paid invoices
  • Recruited, trained, and directed staff, set & monitored goals, conducted performance reviews
  • Responsible for employee scheduling, payroll & human resource interface.

Senior Facility Manager

SP Plus Corporation
01.2013 - 01.2017
  • Manage the operation of a 450-space garage on Museum Road, along with 250 surface lot parking spaces on site
  • The parking spaces utilized buy visitors, guests, employees, and attendees of events held at the Museum
  • Supervised both valet attendants and customer service representatives
  • The size of the staff fluctuated depending on the current exhibit or the size of the special event being held the Museum
  • There were some events where 40 valet attendants and 10 customer service representatives were on duty
  • The garages utilized both Hub DataPark and Flash Park Revenue Control and valet parking operating systems
  • Collected, deposited, and reported daily parking revenue
  • Recruited, trained, and directed staff, set & monitored goals, conducted performance reviews
  • Ordered supplies and paid invoices
  • Responsible for employee scheduling, payroll & human resource interface
  • Provided a high level of customer service to all visitors and employees of the Museum of Fine Arts.

Education

Loring Job Corps Center
01.2007

High School Diploma -

Brockton High School
05.2005

Skills

  • Consistently meet goals
  • Staff training
  • Schedule management
  • Team oversight
  • Project planning
  • Staff training and development
  • Communication skills
  • Customer experiences
  • Problem resolution

Languages

English
Full Professional
Portuguese
Limited Working
Cape Verdean Creole
Native or Bilingual

Timeline

General Manager

ABM Echelon Seaport
01.2020 - Current

Senior Facility Manager

SP Plus Corporation
01.2017 - 01.2020

Senior Facility Manager

SP Plus Corporation
01.2013 - 01.2017

High School Diploma -

Brockton High School

Loring Job Corps Center

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Gilson Andrade