Summary
Overview
Work History
Education
Skills
Timeline
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Gina Hoang

Westminster

Summary

My preferred name is Jay Hoang. I am a second-year college student who is eager to learn and grow professionally. I take pride in being highly adaptable and punctual, always striving to meet expectations and deadlines. I have a strong passion for organizing and stocking, and I find satisfaction in keeping spaces orderly and efficient. With a committed attitude and a willingness to take on responsibilities, I am ready to contribute positively to any role I undertake.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
Gardner, MA
08.2025 - Current
  • Maintained accurate cash drawer
  • Assisted customers with inquiries
  • Processed customer transactions
  • Resolved customer complaints promptly
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively
  • Implemented best practices for store compliance

Sales Associate

AutoZone
Leominster, MA
11.2023 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Crew Member

Wendy's
Leominster, MA
10.2022 - 03.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.

Education

Associate of Science - Automotive

Mount Wachusett Community College
Gardner, MA
05-2026

High School Diploma -

Leominster High School
Leominster, MA
06-2024

Skills

  • Customer service
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Clear communication
  • Proper stacking and storage
  • Goal oriented
  • Relationship building
  • Cash handling
  • Shelf stocking
  • Willing to learn
  • Teamwork and collaboration

Timeline

Cashier

Walmart
08.2025 - Current

Sales Associate

AutoZone
11.2023 - 10.2024

Crew Member

Wendy's
10.2022 - 03.2023

Associate of Science - Automotive

Mount Wachusett Community College

High School Diploma -

Leominster High School
Gina Hoang