Gina Hoang
Westminster
Summary
My preferred name is Jay Hoang. I am a second-year college student who is eager to learn and grow professionally. I take pride in being highly adaptable and punctual, always striving to meet expectations and deadlines. I have a strong passion for organizing and stocking, and I find satisfaction in keeping spaces orderly and efficient. With a committed attitude and a willingness to take on responsibilities, I am ready to contribute positively to any role I undertake.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
Gardner, MA
08.2025 - Current
- Maintained accurate cash drawer
- Assisted customers with inquiries
- Processed customer transactions
- Resolved customer complaints promptly
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively
- Implemented best practices for store compliance
Sales Associate
AutoZone
Leominster, MA
11.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Crew Member
Wendy's
Leominster, MA
10.2022 - 03.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Education
Associate of Science - Automotive
Mount Wachusett Community College
Gardner, MA05-2026
High School Diploma -
Leominster High School
Leominster, MA06-2024
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Clear communication
- Proper stacking and storage
- Goal oriented
- Relationship building
- Cash handling
- Shelf stocking
- Willing to learn
- Teamwork and collaboration
Timeline
Cashier
Walmart
08.2025 - Current
Sales Associate
AutoZone
11.2023 - 10.2024
Crew Member
Wendy's
10.2022 - 03.2023
Associate of Science - Automotive
Mount Wachusett Community College
High School Diploma -
Leominster High School