Gina Mondi
Wilmington,MA
Summary
Experienced and customer-focused server with a proven track record of delivering exceptional dining experiences. Capable of offering attentive and personalized service while maintaining a positive and welcoming atmosphere. Possesses strong communication and interpersonal skills, ensuring personalized and attentive service in various dining environments.
Overview
14
14
years of professional experience
Work History
Server
Toscano Bar Italiano
03.2023 - Current
- Memorize and effectively communicate detailed menu offerings, including specials and wine selections
- Actively promote and sell the special of the week to enhance the dining experience and contribute to increased revenue
- Offer attentive and individualized service to every guest
- Maintain a clean and organized work area, contributing to a positive dining atmosphere
- Handle customer inquiries, resolve issues, and ensure overall customer satisfaction
- Efficiently manage payments, ensuring customers receive accurate change and receipts
Server
Chopps American Bar and Grill
05.2014 - 08.2019
- Took customer orders with precision and accuracy, ensuring their preferences were recorded correctly.
- Effectively delivered food and beverages, maintaining a commitment to promptness, and meeting customer expectations with high efficiency.
- Actively interacted with diners, consistently ensuring their satisfaction with the dining experience and promptly addressing any concerns.
- Handled payments accurately, providing correct change and detailed receipts for a smooth transaction
- Resolved customer complaints in a professional and courteous manner.
Server
Seasons 52
06.2013 - 05.2014
- Welcomed customers with a friendly greeting and offered thoughtful menu recommendations.
- Demonstrated comprehensive knowledge of the menu and daily specials, providing customers with detailed information.
- Regularly checked in with patrons to ensure their dining experience exceeded expectations.
- Handled cash and credit card transactions accurately
- Maintained a clean and organized work environment
Product Specialist Supervisor
Legacy Marketing Partners
06.2010 - 04.2014
- Promoted various liquor brands to retail owners and consumers in a professional, credible, and persuasive manner
- Mixed cocktails to sample liquor brand at local on-premise or off-premise accounts
- Provided timely, accurate post-event reporting via an online reporting system
- Deliver Point-of-Sales assets and packaging to the promotional field team
- Conducted a weekly inventory of all Point-of-Sales items in the warehouse
- Ordered and maintained all necessary warehouse items.
Education
AA Degree -
Bunker Hill Community College
Charleston, MA2016
Skills
- Exceptional customer service
- Point of Sale (POS) systems
- Team collaboration
- Time management
Timeline
Server
Toscano Bar Italiano
03.2023 - Current
Server
Chopps American Bar and Grill
05.2014 - 08.2019
Server
Seasons 52
06.2013 - 05.2014
Product Specialist Supervisor
Legacy Marketing Partners
06.2010 - 04.2014
AA Degree -
Bunker Hill Community College
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