Gina Murray
North Andover
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Dunkin' Donuts
LAWRENCE
12.2025 - 04.2026
- Processed customer transactions efficiently with cash register and payment systems.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness of the dining area, front counter and equipment throughout shifts.
- Collaborated with team members to ensure smooth service during busy hours.
- Operated cash register and processed customer transactions efficiently.
- Maintained records of inventory levels and orders for supplies.
- Checked temperatures of refrigerators and freezers regularly to make sure they are working properly.
- Monitored stock levels and communicated needs to supervisors when necessary.
- Followed health and safety standards in food handling and preparation practices.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
- Engaged with customers to create a welcoming atmosphere in the shop.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Operated cash registers and credit card machines for transactions.
- Sanitized work surfaces on a regular basis using approved cleaning solutions.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
- Stocked shelves with fresh merchandise on a regular basis.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Assisted in training new employees on proper operational procedures.
Gym Receptionist
River Valley Club
Lebanon
05.2023 - 05.2024
- Welcomed members and guests, ensuring a friendly environment.
- Managed front desk operations, scheduling appointments and classes efficiently.
- Assisted members with inquiries about services and facility offerings.
- Maintained cleanliness and organization of reception area and lobby.
- Processed membership applications and payments accurately and promptly.
- Coordinated communication between staff and management regarding member needs.
- Utilized booking software to schedule personal training sessions effectively.
- Handled phone calls, directing inquiries to appropriate departments seamlessly.
- Collected payments, renewed memberships and resolved billing issues.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Provided information on class schedules, pricing plans, and available services.
- Maintained accurate records of all transactions in the gym's database system.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Adhered to company policies and procedures while providing excellent customer service.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
- Encouraged and motivated members to attend group fitness classes to boost profitability.
- Distributed locker keys and towels to members.
- Coordinated maintenance requests and reported equipment issues.
- Utilized gym management software for scheduling and database maintenance.
- Participated in staff meetings and training sessions to improve service delivery.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Secretary
North Shore Pavment
Tewksbury
01.2018 - 12.2022
- Managed daily correspondence and routed communications to appropriate departments.
- Scheduled appointments and coordinated meetings for management and staff members.
- Assisted in the preparation of reports and presentations for internal use.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with accounts receivable and accounts payable functions.
- Scheduled meetings and sent invitations specifying time and location.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Produced and distributed memos, newsletters, and other forms of communication.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Processed invoices and maintained accurate records of financial transactions.
- Collaborated with team members to streamline administrative procedures efficiently.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
GED
Lowell, MATewksbury Memorial High
Tewksbury, MASome College (No Degree) - Accounting
Middlesex County College
Bedford , MASkills
- Customer transactions
- Payment processing
- Inventory management
- Menu knowledge
- Customer service
- Spreadsheet management
- Sales support
- Quickbooks
- Organization
- Problem solving
- Calendar management
References
References available upon request.
Timeline
Customer Service Cashier
Dunkin' Donuts
12.2025 - 04.2026
Gym Receptionist
River Valley Club
05.2023 - 05.2024
Secretary
North Shore Pavment
01.2018 - 12.2022
GED
Tewksbury Memorial High
Some College (No Degree) - Accounting
Middlesex County College