Gina Serra
Feeding Hills
Summary
Dedicated dog groomer with extensive experience, specializing in advanced grooming techniques, and exceptional customer service. Demonstrated leadership in team management and project oversight, consistently achieving high levels of client satisfaction, and fostering repeat business. Strong attention to detail and communication skills enhance client relationships and contribute to a positive business environment. Aiming to leverage expertise in animal care to further advance in a leadership position within the grooming industry.
Overview
25
25
years of professional experience
Work History
Dog Groomer
Woofgang Bakery and Grooming
Palm Beach Gardens
01.2023 - 02.2024
- Bathed dogs of various sizes and breeds using gentle and effective techniques
- Trimmed nails with precision and care to ensure the safety and comfort of the dogs
- Demonstrated extensive knowledge of different dog breeds and their specific grooming requirements
- Communicated with customers in a professional and friendly manner to understand and meet their expectations
- Brushed fur to maintain the health and appearance of the dogs' coats
- Performed ear cleaning procedures safely and effectively to prevent infections and discomfort
- Styled dogs' coats according to breed standards and customer preferences
- Maintained cleanliness and organization of grooming tools and work area
- Provided recommendations to customers on grooming products and techniques for at-home care
Drywall Hanger/Owner
Domora's Group
Lantana
01.2020 - 01.2023
- Led a team of individuals to successfully complete projects on time and within budget
- Built strong relationships with customers to ensure satisfaction and repeat business
- Installed drywall in various residential and commercial properties with high attention to detail
- Expertly handled demolition projects with precision and adherence to safety protocols
- Owned and operated a small business, overseeing all aspects of daily operations
- Managed procurement and inventory to ensure timely project completion
- Implemented cost-saving strategies to increase profitability
- Conducted regular safety inspections to maintain a safe work environment
Dog Groomer/Owner
Gina's Pet Grooming
Boca Raton
01.2014 - 01.2019
- Demonstrated proficiency in grooming procedures to maintain the cleanliness and appearance of pets
- Educated clients on pet health issues through informative materials and recommendations
- Implemented effective pet handling techniques to ensure safety and comfort during grooming procedures
- Managed schedules efficiently to optimize workflow and accommodate client appointments
- Provided exceptional customer service to address all client needs and inquiries promptly and effectively
Dog Groomer/ Assistant
Dogs By Renee
Boca Raton
01.1999 - 01.2014
- Administered bathing and drying services to ensure pets were clean and comfortable
- Applied advanced dog grooming techniques to achieve desired styles and looks
- Exhibited exceptional pet handling skills to ensure safety and comfort of animals
- Provided top-notch customer service to address client concerns and build rapport
- Performed nail trimming services with precision and care for pet's well-being
- Maintained and serviced equipment to ensure optimal functionality and safety
- Assisted in scheduling appointments and managing client inquiries
- Assisted in cleaning and maintaining the grooming area to uphold cleanliness standards
- Supported senior groomers in handling and grooming pets effectively
- Participated in training sessions to enhance grooming skills and knowledge
Education
Boca Raton High -
Boca Raton High
Boca Raton, FLSkills
- Customer service
- Grooming techniques
- Communication skills
- Time management
- Animal care
- Veterinary experience
- Dependable
- Management Experience
- Leadership Experience
- Interviewing
- Team leadership
- Project Management
- Problem solving
- Attention to detail
- Teamwork
Languages
English
References
References available upon request.
Timeline
Dog Groomer
Woofgang Bakery and Grooming
01.2023 - 02.2024
Drywall Hanger/Owner
Domora's Group
01.2020 - 01.2023
Dog Groomer/Owner
Gina's Pet Grooming
01.2014 - 01.2019
Dog Groomer/ Assistant
Dogs By Renee
01.1999 - 01.2014
Boca Raton High -
Boca Raton High
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