Gina Spicuzza
Hanson
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Floral and customer service manager
Village Gardens
Norwell
05.2010 - 01.2016
- Delivered exceptional customer service that enhanced customer satisfaction and loyalty.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Led customer service team to enhance service quality and response times.
- Built positive rapport with customers, managers, and team members to foster a collaborative and effective work environment.
- Developed training programs for staff to improve product knowledge and customer interaction.
- Implemented customer feedback systems to gather insights and drive service improvements.
- Monitored staff performance to uphold customer service standards and identify areas for improvement.
Floral Designer and manager
Village Gardens
Norwell
05.2010 - 01.2016
- Collaborated with clients to understand their vision and preferences.
- Created seasonal displays to enhance store aesthetics and attract customers.
- Trained junior designers on techniques and customer service best practices.
- Created custom bouquets using a variety of fresh flowers and foliage.
- Assisted customers with floral selection, design and arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Developed promotional displays to attract new customers.
- Organized flower inventory to ensure availability for customer orders.
- Advised customers on color combinations, flower types, and other design elements for their order.
- Trained new employees on proper handling techniques for fresh flowers.
- Handled complaints from unsatisfied customers promptly and professionally.
- Created tabletop and various other custom arrangements or pieces.
- Oversaw daily operations and ensured compliance with safety standards.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
Education
Licensed Cosmetologist - Cosmetology
Toni And Guy
Braintree, MA 09.2020 - 05.2021
One On One Personal Floral Arrangement Training
Pembroke Florist
Pembroke , MA 05.2007 - 03.2012
Cosmetology License - Cosmetology
LeBaron
Brockton, MA 09.1998 - 06.1999
Whitman-Hanson
Whitman , MASkills
- Customer service
- Staff training
- Complaint resolution
- Customer feedback analysis
- Artistic innovation
Timeline
Licensed Cosmetologist - Cosmetology
Toni And Guy
09.2020 - 05.2021
Floral and customer service manager
Village Gardens
05.2010 - 01.2016
Floral Designer and manager
Village Gardens
05.2010 - 01.2016
One On One Personal Floral Arrangement Training
Pembroke Florist
05.2007 - 03.2012
Cosmetology License - Cosmetology
LeBaron
09.1998 - 06.1999
Whitman-Hanson