Gioia Hayes

Responsible for operations inside Sephora at Kohls including executing updates and retrofits; replenishment; signing up rewards; and sales

• Managed daily operations of Clarins counter, ensuring exceptional customer service and product presentation.
• Trained and developed staff on product knowledge and sales techniques to enhance customer engagement.
• Executed inventory management processes, maintaining optimal stock levels and minimizing shrinkage.
• Collaborated with marketing teams to implement promotional strategies that increased foot traffic and sales volume.

Responsible for ensuring Sephora metrics were met including Beauty Insider rewards, sales, and multi-world transactions; training of new Sephora associates; oversaw biannual/regular retrofits and updates; in addition to previous responsibilities.

Responsible for flowing and merchandizing freight; markdowns during price changes; inventory and prep; in addition to previous responsibilities

Worked in intimates, women’s, juniors, and men’s. Was available to answer customer questions regarding information and pricing. Would assist with customer service and checkout when necessary.