Giovanna Da Silva
Burlington
Summary
Professional with experience in administrative roles, prepared for responsibilities of supporting executive functions. Effective in team collaboration, adaptable to changing needs, and driven to achieve results. Skilled in calendar management, document preparation, and meeting coordination. Strong organizational abilities and excellent communication skills valued by employers.
Overview
3
3
years of professional experience
Work History
Assistant Secretary
GM Plumbing
09.2022 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Developed strong working relationships with colleagues through effective collaboration on shared tasks.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Sales Associate
HomeSense
09.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Burlington High School
Burlington06-2024
Skills
- Customer service
- Schedule management
- Strong organization
- Microsoft Office Suite
- Schedule coordination
- Client support
- Data entry
- Office management
- Calendar management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Assistant Secretary
GM Plumbing
09.2022 - 01.2025
Sales Associate
HomeSense
09.2021 - 08.2022
High School Diploma -
Burlington High School
Similar Profiles
MULADILI MAIMAITIMULADILI MAIMAITI
Sales Specialist at Highland GMSales Specialist at Highland GM
OTTONIEL GUGLIETTAOTTONIEL GUGLIETTA
IT Country Manager at GM Financial MexicoIT Country Manager at GM Financial Mexico
Manuel CruzManuel Cruz
Product Marketing Manager at GM FinancialProduct Marketing Manager at GM Financial