Giovanna Espindula
Melrose
Summary
Proven sales and customer service expert with a track record of enhancing customer satisfaction and loyalty at Abercrombie & Fitch. Skilled in cash handling accuracy and product merchandising, adept at resolving conflicts and mentoring staff to exceed sales goals. Achieved significant improvements in store operations and visual merchandising, contributing to a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Key Holder
Abercrombie & Fitch
06.2024 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Key Holder
Abercrombie Kids
11.2022 - 06.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Brand Representative
Abercrombie Kids
06.2021 - 11.2022
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
Sales Associate
Primark
08.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Melrose High School
Melrose06-2022
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Sales proficiency
- Employee scheduling
- Product merchandising
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Key Holder
Abercrombie & Fitch
06.2024 - Current
Key Holder
Abercrombie Kids
11.2022 - 06.2024
Brand Representative
Abercrombie Kids
06.2021 - 11.2022
Sales Associate
Primark
08.2020 - 04.2021
High School Diploma -
Melrose High School
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