Giovanna Espindula
Melrose
Summary
Proven sales and customer service expert with a track record of enhancing customer satisfaction and loyalty at Abercrombie & Fitch as well as lululemon. Skilled in cash handling accuracy and product merchandising, adept at resolving conflicts and mentoring staff to exceed sales goals. Achieved significant improvements in store operations and visual merchandising, contributing to a positive shopping environment.
Overview
5
5
years of professional experience
Work History
Educator
Lululemon
04.2025 - Current
- Facilitated customer transactions, ensuring accurate processing and high satisfaction levels.
- Assisted in inventory management, optimizing stock levels and minimizing discrepancies.
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Resolved customer inquiries efficiently, enhancing overall shopping experience and loyalty.
- Analyzed sales trends to inform restocking decisions and improve product offerings.
Key Holder
Abercrombie & Fitch
11.2022 - 04.2025
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Brand Representative
Abercrombie Kids
06.2021 - 11.2022
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
Sales Associate
Primark
08.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Melrose High School
Melrose06-2022
Skills
- Customer service
- Cash handling
- Training and mentoring
- Sales proficiency
- Employee scheduling
- Product merchandising
- Inventory management
- Store organization
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Educator
Lululemon
04.2025 - Current
Key Holder
Abercrombie & Fitch
11.2022 - 04.2025
Brand Representative
Abercrombie Kids
06.2021 - 11.2022
Sales Associate
Primark
08.2020 - 04.2021
High School Diploma -
Melrose High School