Giovanna Rodrigues
Saugus
Summary
Bilingual Business Management student at the University of Tampa, maintaining a 4.0 GPA with an expected graduation in 2029. Proven leadership abilities demonstrated through experience in restaurant management, customer service, team supervision, and administrative operations. Recognized for exceptional communication, problem-solving, and organizational skills in dynamic environments. Eager to secure internship opportunities to further enhance business acumen, management expertise, and leadership capabilities.
Overview
5
5
years of professional experience
Work History
Supervisor / Manager
Pellana Steakhouse
Peabody, MA
05.2026 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Oversaw front-of-house team, ensuring exceptional customer service and adherence to operational standards.
- Facilitated professional communication with guests to address concerns and enhance overall dining experience.
- Facilitated training and mentorship for new employees on customer service standards and restaurant procedures.
Hostess
Rossetti Restaurant
Beverly, MA
10.2023 - 06.2024
- Managed guest check-ins, reservations, and waitlists in a fast-paced restaurant environment.
- Worked closely with front-of-house staff to optimize seating and maintain efficient service.
- Delivered friendly and professional customer service while ensuring guest satisfaction.
Children's Supervisor
Beverly Athletic Club
Beverly, MA
01.2023 - 01.2024
- Supervised children in a safe, engaging, and positive environment while parents utilized club facilities.
- Planned and led age-appropriate recreational activities that encouraged participation and teamwork.
- Built strong relationships with parents through effective communication and professionalism.
- Demonstrated leadership by managing multiple responsibilities in a fast-paced setting.
Front Desk Receptionist
Marble and Granite Pro
Peabody, MA
01.2022 - 01.2023
- Assisted customers with selecting stone materials and provided detailed product information.
- Managed scheduling, invoicing, and customer transactions using QuickBooks.
- Maintained organized client records and coordinated project schedules with installation teams.
- Supported daily administrative operations while ensuring excellent customer service.
Education
Bachelor of Science - Business Management
University of Tampa
Tampa, FL05-2029
Skills
- Bilingual in English and Portuguese
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service & Guest Relations
- Organization & Time Management
- Communication & Interpersonal Skills
- Conflict Resolution
- Administrative Support
- Training and mentoring
- Goal oriented
- Staff management
LEADERSHIP, ACTIVITIES & AWARDS
University of Tampa: 4.0 GPA (First Year), Leadership Award, Academic Achievement Award, DECA Member (Four Years), Developed leadership, public speaking, marketing, and business strategy skills through competitive business events.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Supervisor / Manager
Pellana Steakhouse
05.2026 - Current
Hostess
Rossetti Restaurant
10.2023 - 06.2024
Children's Supervisor
Beverly Athletic Club
01.2023 - 01.2024
Front Desk Receptionist
Marble and Granite Pro
01.2022 - 01.2023
Bachelor of Science - Business Management
University of Tampa