Giovanni Gomez
Indian Orchard
Summary
- Seeking a challenging and responsible position which will allow me to contribute my diverse skills and offers me advancement opportunities.
- 10 plus years' experience as a bi-lingual Spanish/English sales/customer service representative.
- Solid record of attendance and dependability.
- Establish and maintain effective relationship with staff and other department representatives.
- Effective communication with the ability to motivate others.
- Have great interpersonal and communication skills (written and verbal).
- Receives and responds to inquiries by providing directions, instructions, or other general information or referring such inquiries to the appropriate persons.
- Have proficient computer knowledge in utilizing PCs, as well as Microsoft Office and Adobe software.
- Excellent multi-tasking, strong analytical problem solving and organizational skills.
- Ability to learn and adjust quickly.
- Bilingual Spanish and English.
Overview
14
14
years of professional experience
Work History
Residential Relief Counselor
Servicenet inc Northhampton
Northampton
01.2021 - Current
- Supported individuals with daily living skills and personal care tasks.
- Collaborated with team members to develop individualized support plans.
- Monitored client behavior and provided crisis intervention as needed.
- Facilitated group activities to promote social interaction and skill development.
- Documented client progress and incidents in electronic health records.
- Assisted in maintaining a safe and welcoming living environment for residents.
- Communicated effectively with families and external service providers regularly.
- Participated in training sessions to enhance counseling techniques and knowledge.
- Monitored client progress and updated records accordingly.
- Performed daily rounds of the residential facility to check on resident safety, security, and wellbeing.
- Maintained a safe environment by enforcing facility rules and regulations.
- Conducted individual and group counseling sessions.
- Educated family members about their loved one's diagnosis and provided support where necessary.
- Developed treatment plans for clients based on assessment results.
- Observed and documented client behaviors throughout shift hours.
- Ensured compliance with all local, state, and federal laws governing residential facilities operations.
- Assessed incoming referrals to determine appropriate level of care placement.
- Participated in training sessions related to mental health topics such as de-escalation techniques or trauma-informed care.
- Facilitated weekly educational groups to teach life skills such as budgeting, communication, conflict resolution.
- Organized recreational activities for clients to participate in during free time.
- Developed individualized treatment plans for clients based on their needs.
- Assisted with the implementation of behavior management plans when needed.
- Provided transportation services for clients attending appointments or other off-site events.
- Documented incident reports accurately and promptly after they occurred.
- Attended court hearings when necessary to provide testimony regarding clients' progress while under supervision.
- Provided crisis intervention services to residents in need.
- Coordinated with outside agencies such as probation officers or school counselors when applicable.
Property Manager
O'Connell Co.
Holyoke
01.2022 - 01.2026
- Monitor and manage operational expenses within the allotted budget.
- Oversee tenant move-in, move-out, and evictions.
- Manage financial activities for rent collection, rent increase, late payment and check returns.
- Develop new leasing and marketing strategies to attract new tenants.
- Maintain resident records for leases, security deposits, and utility bills.
- Assist in annual budget preparation and inventory management according to established policies.
- Assist in employee recruitment, training and performance evaluation activities.
- Process maintenance requests from tenants in timely and accurate fashion.
- Plan and delegate daily work assignments to maintenance staffs.
- Maintain records of all completed and ongoing maintenances, repairs and renovations.
- Work with security unit to ensure safety and security of apartment community.
- Develop monthly newsletter and contact local media for posting advertisement.
- Interact with bank to complete deposits and collections in a timely manner.
- Schedule inspections, repairs and make-ready activities for vacant apartments.
- Managed daily operations of residential and commercial properties.
- Coordinated maintenance and repair requests with vendors and contractors.
- Conducted property inspections to ensure compliance with regulations.
- Facilitated lease agreements and tenant communications effectively.
- Oversaw rent collection processes and financial record-keeping tasks.
- Implemented marketing strategies to attract new tenants to properties.
- Trained and supervised property staff in operational procedures.
- Developed budgets and forecasts for property-related expenses and revenues.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Assistant Community Manager
Chicopee
02.2021 - 01.2022
- Monitor and manage operational expenses within the allotted budget.
- Oversee tenant move-in, move-out, and evictions.
- Manage financial activities for rent collection, rent increase, late payment and check returns.
- Develop new leasing and marketing strategies to attract new tenants.
- Maintain resident records for leases, security deposits, and utility bills.
- Assist in annual budget preparation and inventory management according to established policies.
- Assist in employee recruitment, training and performance evaluation activities.
- Process maintenance requests from tenants in timely and accurate fashion.
- Schedule inspections, repairs and make-ready activities for vacant apartments.
Driver
Amazon
Holyoke
08.2020 - 02.2021
- Use route navigation apps and knowledge of area to deliver packages to customers on time.
- Interact with customers in a professional manner.
- Work occasional evenings and weekends.
- Complete daily maintenance checks on delivery van and notify manager of any issues.
- Drive in inclement weather, such as light snow.
- Maintain electronic logs to track routes and deliveries.
Assistant Manager
Coach
Hanover
12.2019 - 08.2020
- Ensuring company policies are followed.
- Optimizing profits by controlling costs.
- Hiring, training and developing new employees.
- Resolving customer issues to their overall satisfaction.
- Providing leadership and direction to all employees.
- Ensuring product quality and availability.
- Working closely with the store manager to lead staff.
- Overseeing retail inventory.
- Organizing employee schedule.
- Ensuring that health, safety, and security rules are followed.
- Taking disciplinary action when necessary.
- Ensuring a consistent standard of customer service.
- Maintaining stores to standards, including stocking and cleaning.
- Completing tasks assigned by the general manager accurately and efficiently.
Assistant Manager
Rental Renovations
Las Vegas
03.2018 - 12.2019
- Negotiated rental renovation contracts with various property management companies.
- Excellent conflict resolution and negotiation skills.
- Handled accounts payable and payroll.
- Delegated work orders and executed deadlines.
- Quality control of all completed worker orders in compliance with outlined contracts.
- Drafted agreements, contracts and correspondence.
- Prepared batches of invoices for data entry.
- Excellent customer service skills.
- Collected on past due accounts.
Leasing Consultant
Helix Apartments
Las Vegas
08.2016 - 02.2018
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Inspect models and available 'market ready', communicate related service needs to Property Manager.
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
- Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Assist in monitoring renewals. Distribute and follow-up on renewal notices.
- Monitor advertising effectiveness. Gather information about market competition in the area and file.
- Represent the company in a professional manner at all the times.
Co-Manager
Mad Rag
Springfield
01.2012 - 10.2016
- Completed store operational requirements by scheduling and assigning employees; following up on work results.
- Maintained store staff by recruiting, selecting, orienting, and training employees.
- Achieved financial objectives by preparing an annual budget and scheduling expenditures.
- Identified current and future customer requirements by establishing rapport with potential and actual customers.
- Market merchandise by studying advertising, sales promotion, and display plans.
- Protects employees and customers by providing a safe and clean store environment.
- Maintained the stability and reputation of the store by complying with legal requirements.
- Maintained operations by initiating, coordinating, and operational, and personnel policies and procedures.
Education
Adult High School Diploma - Academics
FIT High School
Bronx, NYcomputer enhanced and work related courses
Skills
- Bi-lingual Spanish/English
- Attendance
- Dependability
- Relationship building
- Effective communication
- Motivation
- Interpersonal skills
- Written communication
- Verbal communication
- Customer service
- Inquiry response
- Computer knowledge
- Microsoft Office
- Adobe software
- Multi-tasking
- Analytical problem solving
- Organizational skills
- Adaptability
References
References will be furnished upon request.
Summary Of Skills And Qualifications
- 10 plus years' experience as a bi-lingual Spanish/English sales/customer service representative.
- Solid record of attendance and dependability.
- Establish and maintain effective relationship with staff and other department representatives.
- Effective communication with the ability to motivate others.
- Have great interpersonal and communication skills (written and verbal).
- Receives and responds to inquiries by providing directions, instructions, or other general information or referring such inquiries to the appropriate persons.
- Have proficient computer knowledge in utilizing PCs, as well as Microsoft Office and Adobe software.
- Excellent multi-tasking, strong analytical problem solving and organizational skills.
- Ability to learn and adjust quickly.
- Bilingual Spanish and English.
Timeline
Property Manager
O'Connell Co.
01.2022 - 01.2026
Assistant Community Manager
02.2021 - 01.2022
Residential Relief Counselor
Servicenet inc Northhampton
01.2021 - Current
Driver
Amazon
08.2020 - 02.2021
Assistant Manager
Coach
12.2019 - 08.2020
Assistant Manager
Rental Renovations
03.2018 - 12.2019
Leasing Consultant
Helix Apartments
08.2016 - 02.2018
Co-Manager
Mad Rag
01.2012 - 10.2016
Adult High School Diploma - Academics
FIT High School