Gislene Silva
Everett
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Manager
Cleanx
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Cotabilidade CA
06.2011 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Owner
Cleaning Services
05.2000 - 06.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Assistant
Contabilidade CA
01.1998 - 05.2000
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Bank Teller
Caixa Economica Federal Bank
01.1995 - 01.1997
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Colegio Objetivo
Goiania, GO, Brazil12.1993
No Degree - Administration
Universidade Católica De Goias
Goiania, GO, Brazil07.1998
No Degree - Business Administration
Curso De Administração De Pequenos Negócios
Goiania, GO, Brazil11.1999
No Degree - Paralegal Studies
M&M Learning Center
Everett12.2033
No Degree - English Language
The Boston Language Institution
Boston, MA07.2011
Skills
- Multitasking and Organization
- Language Interpretation
- Active Listening
- Customer Outreach
- Customer Relationship Management
- Strategic Planning
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Manager
Cleanx
09.2021 - Current
Assistant Manager
Cotabilidade CA
06.2011 - 09.2021
Owner
Cleaning Services
05.2000 - 06.2021
Assistant
Contabilidade CA
01.1998 - 05.2000
Bank Teller
Caixa Economica Federal Bank
01.1995 - 01.1997
High School Diploma -
Colegio Objetivo
No Degree - Administration
Universidade Católica De Goias
No Degree - Business Administration
Curso De Administração De Pequenos Negócios
No Degree - Paralegal Studies
M&M Learning Center
No Degree - English Language
The Boston Language Institution
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