Dynamic professional with extensive experience in service coordination and classroom management at Intercity Home Care and Blessed Sacrament Catholic Church. Proven ability in event planning and relationship building, ensuring exceptional customer service and compliance with safety standards. Skilled in data entry and problem-solving, fostering a positive environment for both clients and colleagues.
Being responsible for a classroom of elementary-age children, teaching the Catholic faith. Assist in the selection of appropriate Bible stories for each week's lesson plan.
Planned special events throughout the year aimed at engaging families within the church community.
Utilized technology such as computers, tablets, projectors when applicable, to enhance instruction methods.
Facilitated meaningful discussions on spiritual topics with children of varying ages.
Collaborated with colleagues regarding curriculum development and implementation strategies.
Prepared food items according to recipes and menu specifications.
Provided customer service to students, faculty, staff, and visitors in an efficient manner.
Operated cash registers for student meal purchases.
Ensured that all food products were stored at appropriate temperatures.
Sanitized surfaces such as counters, tables, sinks on a regular basis throughout the shift.
Followed all safety and health regulations when handling food products.
Organized storage areas in order to maximize efficiency while minimizing clutter.
Set up salad bars, beverage stations, condiment areas. prior to meal times.
Served meals following established portion guidelines for each item being served.
Stocked shelves with necessary supplies such as napkins, silverware, plates, cups.
Attended training sessions related to safety procedures or new equipment operation.
Maintained cleanliness and sanitation standards in the cafeteria kitchen and dining area.
Performed other duties as assigned by supervisor or manager.
To coordinate, create, and maintain clients' and staff schedules.
Developed and maintained relationships with key clients to ensure repeat business.
Discerns client services required, as outlined in agreements, urgent requests, and care plans.
Scheduling client needs for appointments and visits according to care plans, and staff availability. Entering scheduling data, contacting care providers, clients, and aides regarding day-to-day changes. Scheduling meetings requested by supervisors or clients, and home health aide assessments between the client and field supervisor.
Give directions, read, write, and enter staff and client information into the database.
Understand and establish home care policies and procedures.
Being able to deal effectively with the demands of the job and come up with solutions.
Anything related to service coordination and performing general office duties.
To coordinate, create, and maintain clients' and staff schedules.
Monitored incoming calls and dispatched appropriate personnel for emergency response.
Prepared detailed incident reports after each callout event.
Scheduling client needs for appointments and visits according to care plans, and staff availability. Entering scheduling data, contacting care providers, clients, and aides regarding day-to-day changes. Scheduling meetings requested by supervisors or clients, and home health aide assessments between the client and field supervisor.
Responded quickly and effectively to urgent situations or requests from on-call personnel.
Nights, weekends, holiday on-call scheduling services, and providing solutions to issues.
Give directions, read, write, and enter staff and client information into the database.
Understand and establish home care policies and procedures.
Investigated customer complaints regarding quality of service provided by on-call personnel.
Registered new patients into practice management software program accurately entering demographic information.
Administered injections, medications and treatments as directed by the physician.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Provided assistance to medical staff in performing minor surgical procedures.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Assisted in training new tellers on operational procedures, policies, and regulations.
Verified cash withdrawals and deposits.
Analyzed customer data to identify potential fraud cases.
Ensured proper handling of cash drawer limits according to bank policy.
Identified customer needs and provided appropriate banking services.
Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Provided customer service by responding to inquiries and resolving complaints.
Medical Assistant Certification November 2010
American Heart Association Heart saver CPR
EMT Training Associate, Inc October 2010
National Phlebotomy Association November 2010
Approved Manual Choke Saving Procedures Training February 2024
Allergen Awareness Training February 2024