GIZELLE PENNINGTON
Christos Driving School
Wayland
8
years of professional experience
Service-oriented professional with a strong background in customer service and administrative support. Manages scheduling and maintains accurate records while ensuring effective client communication. Organizes complex information and provides timely updates, prioritizing quality and client satisfaction in remote settings.
Work History
Professional Driving Instructor
4 Years 4 Months- Instruct students on defensive driving techniques, road safety rules, and proper vehicle handling to enhance overall driving competence
- Conduct behind-the-wheel training sessions emphasizing practical skills and confidence-building to ensure readiness for road tests
- Maintain accurate records of student progress and provided constructive feedback to foster continuous improvement and skill development
- Successfully help students pass road tests and obtain driver's licenses
- Create curriculum and teach in classroom driver's education
- Sponsor road tests with the RMV
Front Desk Manager
1 Year 1 Month- Solved scheduling conflicts innovatively, ensuring no disruption in services
- Improved record-keeping processes, resulting in faster insurance claims
- Increased patient retention rate through exceptional customer service
- Boosted product sales through effective customer engagement and knowledge sharing.
- Fostered a welcoming environment, ensuring patient satisfaction and repeat visits.
- Implemented strategic housekeeping protocols to uphold clinic hygiene standards.
- Streamlined front desk operations, enhancing workflow efficiency.
- Processed patient billing inquiries, clarifying charges and payment details to enhance customer understanding.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts, ensuring accurate billing and improved financial outcomes.
- Maintained detailed records of patient interactions, safeguarding confidentiality and ensuring compliance with data protection standards.
- Analyzed payment trends to identify potential issues in claim submissions and optimize revenue cycle management.
- Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies.
- Assisted with accounts receivable by following up on unpaid claims within designated time frames.
- Analyzed patient records and accurately coded diagnoses and procedures according to ICD-10 guidelines.
Professional Driving Instructor
2 Years 4 Months- Instructed students of all ages on strategies to successfully pass the Massachusetts driving exam.
- Developed innovative teaching methods to simplify complex driving concepts for all ages.
- Delivered ongoing support and feedback, enhancing students' driving confidence and readiness.
- Created innovative teaching methods to clarify complex driving concepts for diverse learners.
Front Desk Manager
1 Year 8 Months- Managed front desk operations at Bosse Spa and Style
- Scheduled and confirmed appointments, ensuring optimal front desk operations
- Trained employees, enhancing service quality
- Managed employee schedules, enhancing team coordination and service delivery
- Efficiently scheduled and confirmed appointments
- Implemented new appointment confirmation strategies, reducing no-shows.
- Implemented appointment confirmation strategies, significantly reducing no-shows.
Education
High School
Help Desk Technician Certificate - Information Technology
Skills
Reliable and punctual
Records maintenance
Customer service excellence
Operational flexibility
Effective communication
Dependability
Customer service
Data entry
Conflict resolution
Payment processing
Timeline
Front Desk Manager
Barone Family Chiropractic
03.2023 - 04.2024Read More
Professional Driving Instructor
Christos Driving School
06.2022 - CurrentRead More
Professional Driving Instructor
CMSC Central Mass Safety Council
12.2020 - 04.2023Read More
Front Desk Manager
Bosse Spa and Style
08.2018 - 04.2020Read More
Marlborough High School
High School
Read More
Quinsigamond Community College
Help Desk Technician Certificate from Information Technology
Read More