Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glorelis Sepulveda

Boston

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting administrative teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Maloney Properties
08.2022 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Preparing and sending notices and packages to residents and applicants.
  • Preparing and presenting reports to the
  • Property / Assistant Managers and Maintenance.
  • Reviewing credits and balances.
  • Posting work orders, payments, data entry.
  • Translating Spanish to English.
  • Processing applications.
  • Filing documents and mail.
  • Obtaining legal documents such as Bank/ Employment/ Income/ Asset Verifications.
  • Processing and tracking resident income certifications.
  • Processing LIHTC and Section 8 program paperwork.
  • Interim and annual recertification's.
  • EIV (Enterprise Income Verification) processing.
  • Coordinated office supply inventory management, proactively ordering necessary items.
  • Calendar management.
  • Create, edit, proof, and finalize documents English and Spanish.
  • Preparing general correspondence.
  • Assist the Property Manager in daily operations and management of the multimillion-dollar property with over 200 units.
  • Handle tenant inquiries, complaints, and requests in a professional and timely manner.
  • Maintain accurate records of tenant interactions and transactions.
  • Assist with leasing activities, including showing available units to prospective tenants, recertification, Interim change, EIV, HUD 50059, LIHTC.
  • Ensure compliance with Fair Housing regulations and company policies.
  • Assist with rent collection and delinquency management.
  • Perform administrative tasks such as filing, data entry, and document preparation.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Report progress status to Property Managers and Regional on a weekly basis.

Legal assistant / Secretary

Law Office of Johanna Herrero
04.2019 - 01.2022
  • Greeted clients at front desk to sign in and out of appointments.
  • Answered multiple phones calls up to 5 at a time, high volume office that receives up to 100 calls a day.
  • Assisted clients with updates on case and general case / immigration questions.
  • Monitored security and financial transactions. (Payments, refund, billing)
  • Assisted Lawyers with court hearing and USCIS interview.
  • Translated calls and meetings.
  • Sorted and submitted documents, paperwork, mail.

Cashier / Assistant

Foot Locker Inc
01.2017 - 04.2019
  • Interacted with customers.
  • Managed Product transaction.
  • Resolved customer conflicts and answered questions.
  • Prepared Merchandise for display.
  • Opened/Closed money count.
  • Managed all financial transaction (payments, refunds, orders).

Administrative Assistant

Brigham & Women’s Hospital
10.2013 - 11.2016
  • Selected as one of 90 high school students to participate in year-round paid internship at Brigham & Women’s Hospital.
  • Processed and organized confidential patient paperwork, including billing and referrals, in the Family Care and Medical Specialties department.
  • Conducted phone calls with patients to schedule appointments.
  • Interpret for Spanish-speaking patients.
  • Weekly work of 25 to 30 hours.

Summer Internship

Brigham & Women’s Hospital
07.2013 - 08.2013
  • Worked in Primary care Mail work, photocopy, organizing.
  • Worked as a team with other Project TEACH kids Went on field trips, overnight trips, retreats.

Education

High School Diploma -

Urban Science Academy
West Roxbury, MA
01-2016

Skills

  • Microsoft Word
  • Excel organization
  • PowerPoint
  • Adobe
  • Outlook
  • Health insurance verification
  • LIHTC (Low Income Housing Tax Credit)
  • HUD Section 8 program paperwork
  • Coordinating schedule
  • Strong customer relation skills
  • Data Entry - Inszoom
  • Yardi
  • BankVOD
  • Thomson Reuters
  • Works well under pressure
  • Organize in high volume and demandable office
  • Adaptable to different work environment
  • Calendar management
  • Data entry
  • Document preparation
  • Tenant relations
  • Legal compliance
  • Bilingual communication (English & Spansh)
  • Report preparation
  • Appointment scheduling
  • Income certifications
  • Customer service
  • Conflict resolution
  • Time management
  • Record keeping
  • Property management
  • Spreadsheet creation
  • Microsoft outlook
  • Microsoft Office Suite
  • Research
  • Mail handling
  • Administrative support

Certification

ADP - Payroll Professional

Timeline

Administrative Assistant

Maloney Properties
08.2022 - 11.2024

Legal assistant / Secretary

Law Office of Johanna Herrero
04.2019 - 01.2022

Cashier / Assistant

Foot Locker Inc
01.2017 - 04.2019

Administrative Assistant

Brigham & Women’s Hospital
10.2013 - 11.2016

Summer Internship

Brigham & Women’s Hospital
07.2013 - 08.2013

High School Diploma -

Urban Science Academy

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Glorelis Sepulveda