Gloris Matos-Osorio
Boston,MA
Summary
. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Receptionist
Standish Village
01.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Medical Assistant
Mass General Hospital
07.2021 - 01.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant/ Practice Coordinator
Tufts Medical Center
02.2015 - 07.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Associate of Science - Healthcare Administration
Quincy College
Quincy, MA05.2024
Certificate - Medical Assistant
Salter School
Malden, MA12.2015
High School Diploma -
Excel High School
South Boston, MA06.2012
Skills
- Organization skills
- Telephone skills
- Scheduling
- Administrative Support
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Standish Village
01.2023 - Current
Medical Assistant
Mass General Hospital
07.2021 - 01.2022
Medical Assistant/ Practice Coordinator
Tufts Medical Center
02.2015 - 07.2020
Associate of Science - Healthcare Administration
Quincy College
Certificate - Medical Assistant
Salter School
High School Diploma -
Excel High School
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