Glyn Reid

Skilled Mechanical Insulator with experience installing, maintaining, and repairing thermal and acoustic insulation systems on piping, ductwork, boilers, tanks, and industrial equipment. Proficient in reading blueprints, fabricating insulation materials, and ensuring compliance with safety and quality standards.

Oversaw daily branch operations to ensure efficient service delivery, regulatory compliance, and operational excellence. Led and coached branch staff, managed workflow and performance, maintained cash controls, and ensured adherence to banking policies and risk management standards. Resolved complex customer issues, supported audit readiness, and implemented process improvements to enhance productivity and the overall customer experience. Collaborated with branch leadership to achieve operational goals, strengthen internal controls, and drive business performance while maintaining a high standard of service.

Conducted detailed research and analysis to support banking operations, customer inquiries, and regulatory compliance. Investigated account records, transaction histories, and financial documentation to resolve discrepancies and respond to internal and external requests. Collaborated with cross-functional teams to ensure accurate recordkeeping, maintain data integrity, and support audit and compliance initiatives. Prepared reports, documented findings, and adhered to established banking policies, confidentiality standards, and applicable regulations while providing timely and effective operational support.

Delivered exceptional customer service by assisting clients with a broad range of banking products and services, including checking and savings accounts, loans, and digital banking solutions. Built strong customer relationships by identifying financial needs and recommending appropriate products to achieve sales and service goals. Processed complex financial transactions accurately, resolved account issues, and ensured compliance with banking regulations and internal policies. Mentored team members, supported branch operations, and contributed to branch growth through cross-selling, customer retention, and a commitment to operational excellence.