Grace Conners

Server/Waitress Trainer

Oakley Country Club

Watertown

11.2007 - 12.2024

Took orders from customers accurately and in a timely manner.
Responded to ad hoc cleaning duties at end of shift.
Filled condiments and napkin containers during slack periods.
Cleaned tables and chairs to prepare dining area for next customers.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Operated POS terminals to input orders, split bills and calculate totals.
Served food and beverages to patrons and confirmed complete orders.
Responded efficiently to guest inquiries and complaints in a professional manner.
Followed health safety guidelines when preparing and serving food products.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Ensured that each guest was served courteously, quickly, and efficiently.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Set up tables in between patrons to reduce wait times.
Stayed informed about daily specials, new menu items, promotions.
Greeted customers, answered questions and recommended specials to increase profits.
Upheld high standards of sanitation in accordance with health department regulations.
Explained menu items, describing ingredients and cooking methods upon request.
Trained new employees to perform duties.
Served food and beverages to patrons and immediately remedied issues with orders.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Provided excellent customer service to ensure satisfaction.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Maintained records of transactions made during shift as required by law or company policy.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared drinks according to standard recipes.
Monitored dining room for cleanliness and proper set-up at all times.
Informed customers of daily specials and signature menu items.
Implemented feedback from customers to improve service quality and menu offerings.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted guests and provided menus.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Provided exceptional service to high volume of daily customers.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Delivered food orders promptly and courteously.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Trained new employees on restaurant procedures and plating techniques.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Brought wine selections to tables with appropriate glasses and poured for customers.
Stocked service areas with supplies during slow periods.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Checked food before serving it to customers.
Assisted in training new servers.
Presented menus and answered questions regarding items.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Addressed complaints to kitchen staff and served replacement items.
Accurately recorded orders on cash register and point-of-sale system.
Worked effectively in team environments to make the workplace more productive.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with management to identify training needs and develop strategies for continuous improvement.
Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
Prepared and led food service training programs to teach staff various tasks.
Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
Conducted refresher courses for experienced waiters on updated menu items and recipes.
Instructed waiters on how to respond appropriately to customer complaints or inquiries.
Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Reviewed servers' performance regularly by observing them interacting with customers during meal services.
Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.

Summary

Overview

Work History

Server/Waitress Trainer

Education

High School Diploma -

Skills

Affiliations

Timeline

Server/Waitress Trainer

High School Diploma -

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