Grace Handren
MANSFIELD
Summary
Dynamic supervisor with expertise in training, mentoring, and conflict resolution. Proven ability to enhance team productivity and customer satisfaction through effective communication and streamlined workflows.
Overview
3
3
years of professional experience
Work History
Supervisor
The Kraft Group
Foxborough, MA
06.2026 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined workflows, reducing operational bottlenecks and improving efficiency.
- Mentored team members, fostering skill development and enhancing productivity.
- Conducted regular performance evaluations to maintain high team morale and accountability.
- Resolved conflicts promptly, maintaining a positive work environment for the team.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Sales Associate
Old Navy
Wrentham, MA
10.2024 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently, providing accurate cash handling and customer service.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Maintained store presentation standards, ensuring visual merchandising aligned with brand guidelines.
- Trained new associates on operational procedures and customer service best practices.
- Resolved customer inquiries and concerns, fostering positive relationships through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shift Leader
Tropical Smoothie Cafe
Foxborough, MA
04.2023 - 10.2024
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new team members on menu items and operational procedures.
- Managed inventory levels, placing orders to maintain stock and reduce waste.
- Implemented safety protocols, ensuring compliance with health regulations during shifts.
- Assisted in creating employee schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention.
- Maintained cleanliness and organization of work areas, contributing to positive dining experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree - Marketing
Bridgewater State University
Bridgewater, MA05.2029
High School Diploma -
Bishop Feehan High School
Attleboro, MA05.2025
Skills
- Staff management
- Training and mentoring
- Schedule development
- Customer service
- Conflict resolution
- Problem resolution
- Task prioritization
- Task prioritization Abilities
- Interpersonal skills
- Teamwork
- Excellent communication
- Effective communication
- Goal oriented
- Team motivation
Timeline
Supervisor
The Kraft Group
06.2026 - Current
Sales Associate
Old Navy
10.2024 - Current
Shift Leader
Tropical Smoothie Cafe
04.2023 - 10.2024
No Degree - Marketing
Bridgewater State University
High School Diploma -
Bishop Feehan High School