Grace Hurd
Lexington
Summary
Self-motivated employee and team player who provides high level of friendly and knowledgeable customer service. Conscientious and dependable worker with strong attention to detail, who is highly coachable to excel. Repeatedly chosen to assume increased responsibilities and duties, including positions of trust such as store opening/closing, reconciling cash and credit transactions, and training others.
Overview
8
8
years of professional experience
Work History
Intern
Department of Children and Family Services
08.2024 - 12.2025
- Gained hands on experience: Observed and documented home visits, school visits, court visits, ad forensic interviews. Assisted with typing up opening and closing statements, and a variety of other paperwork sent to PCPs, law enforcement. etc.
- Worked with a variety of individuals and other agencies including Doctors, Law enforcement, Legal entities, and Child workers.
- Supported staff members in their daily tasks, aiding and reducing their case load.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Used the software bridges
Pen Attendant
Crate Escape
06.2021 - Current
- Supervised up to 150 dogs in doggie daycare environment
- Managed challenging dog behaviors, including aggression
- Maintained a safe environment through behavior modification and de-escalation techniques
- Exercised and enriched dogs with daily walks, and enrichment activities, along with basic training
- Training to new hires
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Babysitter
Self-employed
09.2017 - Current
- Provided safe, reliable care to as many as 3 children simultaneously, while creatively leading activities, helping with homework, and communicating with parents/guardians.
- Earned American Red Cross Babysitting Certification.
Manager
Wagon Wheel, Inc.
09.2020 - 06.2021
- Selected in competitive interview process to join ~40-person staff of popular nursery and farm stand. Delivered high level of customer service under pressure, while adhering to health, safety, allergy, dietary, cleanliness, COVID, and money-handling procedures. Smoothly handled difficult customer situations. Opened and closed store as keyholder. Trained new hires. Chosen to assume increased responsibilities and was promoted from cashier to manager.
Cashier Team Member (Front-End Service)
Whole Foods Market
06.2019 - 02.2020
- Assisted grocery customers in check-out process and provided courteous, professional customer service.
Education
Bachelor of Arts - Psychology
University of New Hampshire
Durham, NH05-2025
Diploma -
Lexington High School
Lexington, MA06.2021
Skills
- Customer Service
- Retail
- Child Care/Teaching
- Leadership
- Responsibility
- Dependability
- Strong work ethic
- Team player attitude
- Cleanliness and hygiene
- Reliability and punctuality
- Initiative and Self-motivation
- Incident reporting
Timeline
Intern
Department of Children and Family Services
08.2024 - 12.2025
Pen Attendant
Crate Escape
06.2021 - Current
Manager
Wagon Wheel, Inc.
09.2020 - 06.2021
Cashier Team Member (Front-End Service)
Whole Foods Market
06.2019 - 02.2020
Babysitter
Self-employed
09.2017 - Current
Bachelor of Arts - Psychology
University of New Hampshire
Diploma -
Lexington High School
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