Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grace Martin

Milton

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bluewater Waterfront Grill. Proven ability to increase sales through effective upselling and maintain high cleanliness standards. Adept at multitasking in high-volume dining environments while fostering guest engagement and team collaboration for seamless service experiences.

Overview

3
3
years of professional experience

Work History

Server

Bluewater Waterfront Grill
04.2023 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Server

Buffalo Wild Wings
08.2022 - 02.2023
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.

Hostess

Red Robin
04.2022 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Delivered pick-up and curbside orders to guests.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Bachelor of Arts - History

University of North Carolina At Wilmington
Wilmington, NC
06-2024

Associate of Arts - General Studies

Massachusetts Bay Community College
Wellesley Hills, MA
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Professional appearance
  • Cleanliness standards
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Supply restocking

Languages

French
Limited Working

Timeline

Server

Bluewater Waterfront Grill
04.2023 - 03.2025

Server

Buffalo Wild Wings
08.2022 - 02.2023

Hostess

Red Robin
04.2022 - 08.2022

Bachelor of Arts - History

University of North Carolina At Wilmington

Associate of Arts - General Studies

Massachusetts Bay Community College

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Grace Martin