Grace McGregor
The Silver Unicorn Bookstore
Bolton
3
years of professional experience
Results-driven professional with strong skills in staff supervision and problem-solving. Successfully improved store performance through effective merchandising strategies, and proactive issue resolution.
Work History
Assistant Store Manager
2 Years 2 Months- Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
- Coordinated staff scheduling for meetings, enhancing team performance and service quality.
- Receiving shipment and handling shipment placement.
- Developed promotional displays and merchandising strategies to increase product visibility and sales.
- Event management and community event planning.
- Resolved customer inquiries and complaints effectively, improving overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
The School Of New York Times Journalsim Program
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Two weeks at Fordham University in New York, taking an introduction to investigative journalism course, instructed by New York Times investigative reporter Nicole Hang.
- Our research project was a hypothetical pitch for a story that would be presented to an 'editor'.
- My partner and I chose to make a pitch for a story questioning Emergency Removals in New York City's Administration for Children's Services.
Red Cross Volunteer
1 Year 6 Months- Developed outreach materials to raise awareness of Red Cross services, enhancing community engagement and participation.
- Assisted in organizing fundraising events, successfully increasing donations and volunteer involvement for relief initiatives.
- Collaborated with team members to streamline resource allocation processes, improving operational efficiency during disaster responses.
- Provided comfort and care for disaster victims through timely assistance and compassionate support.
Education
Associate of Arts - Journalism
High School Diploma
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service management
Staff supervision
Store operations
Stock management
Interests
Cooking
Baking
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Music
Photography
Acting and Theater
Fashion
Creative Writing
Avid Reader
I enjoy helping others and giving back to the community.
DIY and Home Improvement
Knitting and Crocheting
Auto Repair/Restoration
Personal Development and Self-Improvement
Camping
Horseback Riding
Timeline
The School Of New York Times Journalsim Program
The School Of New York Times
06.2026 - 06.2026Read More
Assistant Store Manager
The Silver Unicorn Bookstore
07.2024 - CurrentRead More
Red Cross Volunteer
Red Cross Club
09.2023 - 03.2025Read More
Quinsigamond Community College
Associate of Arts from Journalism
Read More
Nashoba Regional Highschool
High School Diploma
Read More
Phi Theta Kapa Honors Society Member
3.5 Weighted GPA maintained since starting Quinsigamond Community College.