Grace Nolfi
Boston
Overview
5
5
years of professional experience
Work History
Barista
The Coffee Bah
05.2024 - 08.2025
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Assisted in training new baristas on beverage preparation techniques and customer interaction skills.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Lead Keyholder
Francesca's Boutique
06.2022 - 12.2022
- Led team in achieving sales targets through effective customer engagement techniques.
- Trained new staff on product knowledge and customer service standards to enhance store performance.
- Monitored cash handling procedures, ensuring accuracy and compliance with company policies during transactions.
- Opened and closed the store 3-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Restaurant Waiter
06.2020 - 06.2021
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed order accuracy by efficiently communicating with kitchen staff and verifying requests.
- Collaborated with team members to maintain cleanliness and organization of dining area.
Education
Bachelor of Arts - Political Science
Providence College
Providence, RI05-2027
High School Diploma -
Ursuline Academy
Dedham, MA05-2023
Skills
- Strong leadership
- Team management
- Excellent communication
- Relationship building
Accomplishments
Vice President of Student Organ Donation Association at Providence College
Secretary of Just Dance Club at Providence College
Received the District Attorney Award in 2021 for my work in SALSA (Students Advocating for Life Without Substance Abuse)
Timeline
Barista
The Coffee Bah
05.2024 - 08.2025
Sales Lead Keyholder
Francesca's Boutique
06.2022 - 12.2022
Restaurant Waiter
06.2020 - 06.2021
Bachelor of Arts - Political Science
Providence College
High School Diploma -
Ursuline Academy
Student Advocating for Life Without Substance Abuse District Attorney Award
I attended the District Attorney conference at Gillette stadium to recognize the work of SALSA, specifically out outreach to younger students through our visits to middle schools around the area.