Gracye Fernandes
Taunton
Summary
I am a hardworking and passionate job seeker with 7+ years of customer service experience. I have been a part of many companies, in which I have successfully managed various high priority tasks efficiently and with a positive attitude. I believe that I would be a great candidate and my skills would be a great addition to your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Care Professional
Lifestream Inc.
06.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Administered medication as directed by the physician.
Residential Counselor
Family Services Of Rhode Island
02.2022 - 03.2023
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Provide guidance and supervision to children/adolescents ages 16 to 21 years old.
- Assisted residents with transitioning into new living environment and maintained strong relationships with family and others.
- Administered medication as directed by the physician.
Residential Counselor
Taunton State Hospital
10.2020 - 08.2022
- Assisted patients with following the daily program's schedule, including meals, recreations, house keeping, chores, and ADLs.
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Provided therapeutic activities to children in in-patient hospital setting to support emotional expression and build connections.
Food Runner
Davio's Italian Steakhouse
01.2018 - 10.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Receptionist
H&r Block
12.2016 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly. Provided support to company employees by copying, faxing and filing documents.
Education
Associate of Science - Business Administration And Management
Massasoit Community College
Brockton, MA12-2020
Skills
- Teamwork and Cooperation
- Creativity
- Critical thinking and problem solving
- Attention to detail
- Communication skills
- Professionalism and strong work ethic
- Leadership
Certification
- CPR/First Aid Certification
Languages
Cape Verdean
Native or Bilingual
Timeline
Direct Care Professional
Lifestream Inc.
06.2022 - Current
Residential Counselor
Family Services Of Rhode Island
02.2022 - 03.2023
Residential Counselor
Taunton State Hospital
10.2020 - 08.2022
Food Runner
Davio's Italian Steakhouse
01.2018 - 10.2020
Receptionist
H&r Block
12.2016 - 04.2020
- CPR/First Aid Certification
Associate of Science - Business Administration And Management
Massasoit Community College
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