Graham O'Connor
Duxbury
Summary
Driven professional with experience in client relations and customer service. Skilled in communication, relationship building, and delivering exceptional service while supporting business growth. Quick learner with strong computer and software skills, and prepared to contribute to a results oriented sales team.
Overview
7
7
years of professional experience
Work History
Player Research Intern
Acushnet Company, Titleist
Acushnet
08.2024 - 10.2024
- Gathered feedback from customers regarding their experiences with the products or services offered by the company.
- Assisted PGA players by preparing and maintaining a flawless practice range and staging areas.
- Supported commercial shoots and event setups, ensuring every detail met broadcast and sponsor standards.
Bartender
Haddad's Ocean Cafe
Marshfield
04.2024 - 08.2024
- Greeted customers and provided excellent customer service.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Golf Course Attendant
Yellowstone Club
Big Sky
06.2023 - 08.2023
- Provided personalized service to VIP members, celebrities, and high net worth guests, ensuring all their needs are met on and off the course.
- Collaborated with team members to deliver excellent customer service experiences.
- Responded to guest inquiries, providing friendly assistance and addressing concerns promptly.
Licensed Merchant Mariner
Duxbury Yacht Club
Duxbury
01.2018 - 01.2023
- Safely transported 300+ yacht club members to and from their individual vessels
- Resolved problems with knowledgeable and friendly service to insure customer satisfaction
- Exceeded customer expectations by remembering customers' personal preferences
- Fielded incoming calls and provided the highest level of professionalism and knowledgeable service to every member
Education
Bachelor of Arts - Business Economics
Bridgewater State University
Bridgewater, MA04-2026
Double Major - Business & Economics
St. Lawrence University
Canton, NY05.2023
High School Diploma -
Tabor Academy
Marion, MA05.2019
Skills
- Customer service
- Follow up communications
- Computer skills
- Time management abilities
- Relationship building
- Adaptability and flexibility
- Problem solving
Timeline
Player Research Intern
Acushnet Company, Titleist
08.2024 - 10.2024
Bartender
Haddad's Ocean Cafe
04.2024 - 08.2024
Golf Course Attendant
Yellowstone Club
06.2023 - 08.2023
Licensed Merchant Mariner
Duxbury Yacht Club
01.2018 - 01.2023
Bachelor of Arts - Business Economics
Bridgewater State University
Double Major - Business & Economics
St. Lawrence University
High School Diploma -
Tabor Academy
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