Greta Masiello

Led a high-performing regional team of Permit Coordinators and support resources in managing end-to-end permitting operations, ensuring full regulatory compliance and driving operational excellence.

• Directed all permitting functions to support timely project execution, enabling the organization to meet critical customer deadlines and exceed performance benchmarks.
• Ensured accurate and timely transfer of project documentation to Order Management and Accounting (A/P and A/R), facilitating seamless job invoicing and regulatory compliance.
• Maintained expert-level knowledge of local Authority Having Jurisdiction (AHJ) requirements; proactively updated internal AHJ databases and managed collection of wet/notarized signatures to ensure documentation integrity.
• Administered business registrations and managed permitting-related licenses in coordination with Legal and Licensing teams, ensuring adherence to jurisdictional and corporate standards.
• Represented the organization in meetings with AHJs, advocating for more efficient and streamlined permitting processes to accelerate project timelines.
• Collaborated with Policy, New Products team and Permitting Effectiveness teams to support industry-wide initiatives, including the implementation and adoption of Energy Storage Units
• Identified recurring permitting and operational bottlenecks; developed and implemented strategic solutions in partnership with internal stakeholders and jurisdictional partners.
• Designed and implemented workflow enhancements that reduced the installation cycle time and improved overall team productivity.
• Led regular reviews of permit queues and backlogs, applying project management best practices to eliminate delays and ensure consistent progress.
• Fostered a results-driven team culture through goal alignment, continuous coaching, performance management, and professional development.
• Built strong cross-functional relationships across remote and on-site teams to support and advance departmental and organizational objectives.

• Monitored jurisdiction-specific permitting requirements for rooftop and ground-mounted solar projects, including evolving regulations related to energy storage systems (battery units). Acted as liaison between Sunrun’s Design/Engineering teams and local branch managers.
• Recruited, interviewed, and onboarded new Permit Coordinators and Inspection Technicians to support regional operational needs.
• Maintained deep expertise in permitting procedures across all Massachusetts jurisdictions, ensuring full compliance and operational readiness.
• Provided ongoing guidance and leadership to Permitting and Inspection Technicians to improve performance metrics, meet service-level agreements (SLAs), and reduce project cycle times.
• Assessed market workload and adjusted team headcount as needed to ensure customer expectations were met regarding permit follow-up and turnaround time.
• Served as the primary point of contact for the East Coast Regional Permitting & Inspection Specialist on strategic initiatives, including:
  High-level rebate programs
  Permit cycle time reduction projects (e.g., EV Charger Pilot)
  Addressing battery storage permitting challenges
  Ensuring compliance with updated NFPA 855 code requirements

• Tracked jurisdiction-specific permitting requirements for rooftop and ground-mounted solar projects, including updates on battery storage regulations. Acted as liaison between Sunrun’s Design/Engineering teams and local branch managers.
• Recruited, interviewed, and onboarded Permit Coordinators and Inspection Technicians to meet evolving regional demands.
• Maintained expert knowledge of permitting procedures across all Massachusetts jurisdictions, ensuring regulatory compliance and operational efficiency.
• Led and coached Permitting and Inspection Technicians to improve performance, meet service-level agreements (SLAs), and reduce project cycle times.
• Evaluated market workload and adjusted staffing levels to align with customer expectations for permit follow-up and turnaround times.
• Acted as the primary contact for the East Coast Regional Permitting & Inspection Specialist on key initiatives, including:
  Administration of high-level rebate programs
  Cycle time improvement projects (e.g., EV Charger Pilot)
  Navigating battery storage permitting challenges
  Aligning processes with evolving NFPA 855 code requirements

• Part of a two person national team that is responsible for completing all ePICS Appraisals compliant with department standards.
• Complete desk appraisal audits on independent appraisers in the New England area to ensure the appraisers are meeting MAPFRE/Commerce guidelines, as well as verifying the appraisal is in-line with the damage photos provided.
• Train new appraiser hires in all areas of our Material Damage Department including, but not limited to, Subrogation Reviews, Property Damage File Reviews, ePICS Appraisals with supplements and all other operating systems.
• Maintain strict efficiency standards while providing support for multiple departments by determining damage amounts, researching vehicle values as well as making total loss vs repairable decisions, and creating appraisal adjustments.
• Assist Customers in person by writing drive-in damage estimates.
• Assist management in new procedure development and/or refining current procedures.

• Ensure that losses and claims are screened appropriately by the Physical Damage Adjuster and that coverage or liability investigations were completed correctly.
• Accurately evaluated all aspects of the claim and determined settlement ranges for negotiating the actual cash value of vehicles.
• After reaching a settlement, made sure that all the essential paperwork is filled out correctly and submitted to the Massachusetts Registry.
• Worked closely with the salvage department to make sure vehicles are properly sold or disposed of.

• Investigate claims to determine liability by reviewing written statements and police reports, as well as interviewing and obtaining recorded statements of involved parties and witnesses.
• Determine available coverage, explain coverage to claimants and insureds, and issue payments or draft denial letters.
• Attend small claims court on behalf of MAPFRE/Commerce Insurance when a suit was filed against the insured.
• Respond in writing to Division of Insurance and 93A complaints.
• Identify any potential fraudulent claim and work with the Special Investigation Unit to resolve in a timely manner.

• Documented first reports for high volumes of claims, explaining the entire claims process while using a strong sense of empathy to providing direction when selecting preferred vendors or services.
• Provide accurate information on existing claims within the Physical Damage and Casualty Claims Departments.
• Screen outbound Physical Damage and Casualty Claims to assist and verify if there were any injured parties involved.
• Input electronic records and process Medical bills to ensure timely processing of claims.

• Managed and controlled the cash vault for various branch offices.
• Prepared schedules for the teller line.
• Completed monthly and spot audits on the teller line to ensure accuracy and to correct discrepancies.
• Assisted with the customer service representatives to open new accounts.