Gretchen Heather Coffin
Brookline
Summary
Diligent, detail-oriented with a background in service and hospitality. Offering focused leadership in team building and staff training. Excels at multi-tasking in a fast-paced environment, completing projects within time constraints. Passionate about customer service focusing on a knowledgeable, warm and welcoming environment.
Proficiency with Positouch, RMS, Toast, Open Table, MS Word.
Experience with purchasing and inventory control.
Strong background in Catering and Event planning including flower arranging and table display.
Our planet provides us with a universe of diverse and incredible food for all our needs and hard work and I love celebrating it.
Overview
30
30
years of professional experience
Work History
Server
Maitland Kitchen & Spirits
Salem
03.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed and organized tables for efficient guest seating and service flow.
- Took accurate food and beverage orders from customers using a point-of-sale system.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Manager
Bambolina
Salem
12.2024 - 06.2025
- Developed strategic plans to enhance customer satisfaction and service efficiency.
- Coordinated team meetings to align on project goals and operational priorities.
- Oversaw daily operations to ensure adherence to company standards and policies.
Caregiver
Family
Fort Lauderdale
01.2019 - 10.2024
- Provided compassionate support with daily living activities.
- Assisted with medication administration and health monitoring tasks.
- Coordinated schedules for appointments and social activities.
- Maintained a clean and organized living environment to promote well-being.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
General Manager
The Blue Ox Restaurant & Bar
Lynn
02.2015 - 12.2019
- Managed daily operations of a busy restaurant and bar.
- Developed and implemented staff training programs for service excellence.
- Oversaw inventory management to ensure optimal stock levels.
Farmstand Manager
Allandale Farmstand
Brookline
08.2006 - 12.2013
- Responsible for all farmstand staff oversight, including hiring, training and scheduling
- Responsible for daily cashout procedures and handling
- Point person for POS operation and maintenance
- Manages crops post-harvest, including storage, display and creative signage
- Responsible for resourcing local food crafters
- Prepares and executes budget, to include labor and inventory
- Maintain health codes, cleanliness and a safe work environment for employees
- Planned and executed large annual events on the farm such as our Cider in the City and Tomato Festival with over 500 attendees
Assistant Manager
Tres Gatos
Jamaica Plain
06.2011 - 08.2012
- Managed the nightly operations of a Tapas/Wine Bar, Book and Music store.
- Worked with the chef on the line expediting food in a fast-paced Tapa style
- Greeted customers and ensured a positive and memorable experience in 'Boston’s Best Spanish Restaurant' voted by Boston Magazine 2012
Coordinator/Owner/Operator
Sister Sorel Gallery
Boston
01.1996 - 01.2006
- Developed, marketed and implemented concept for art gallery space within restaurant
- Coordinate marketing for monthly, well-attended, opening reception for each exhibit
- Developed relationships with artists and vendors for collaborative opportunities.
Partner/General Manager
Tremont 647
Boston
01.1996 - 01.2006
- Delivery of high standard of service within a fast-paced environment
- Oversee all front of the house staff including hiring, training and scheduling
- Developed strong relations with regular clientele
- Extensive knowledge of wine and food technique
- Wine, Beer and Liquor purchaser
- Catering coordinator for events such as backyard bbq’s and weddings
- Created flower arrangements for tables and special events
- Oversaw staff training programs to ensure high-quality service standards.
- Implemented inventory control measures to reduce waste and optimize resources.
- Cultivated a positive team environment through effective communication and support.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
Education
Brookline high school
Brookline , MASome College (No Degree) - Interior Design
Mount Ida
Newton, MASkills
- Event Planning
- Flower arranging
- Cooking and prep
- Focus on hospitality and guest relations
- Creative sign design
- Leadership by example, positivity and inspiration
- Elderly care
References
- Andy Husbands, Owner/Partner, Tremont 647, 617-640-4647
- Emily Voiss, Manager, Dogwood Cafe, 617-510-7354
- Virginia Rosenblatt, Manager, The Blue Ox, 978-884-1440
- Dan Spacek, Bar Manager, The Blue Ox, 978-675-6822
- Chelsea McNiff, Manager, Allandale Farm, 978-809-9118
- Holly Maitland, Owner, Maitland Kitchen & Spirits 978-873-0172
Volunteer Experience
- Share Our Strength
- Operation Front Line
- Eva Brownman Breast Cancer Society
Timeline
Server
Maitland Kitchen & Spirits
03.2026 - Current
Manager
Bambolina
12.2024 - 06.2025
Caregiver
Family
01.2019 - 10.2024
General Manager
The Blue Ox Restaurant & Bar
02.2015 - 12.2019
Assistant Manager
Tres Gatos
06.2011 - 08.2012
Farmstand Manager
Allandale Farmstand
08.2006 - 12.2013
Coordinator/Owner/Operator
Sister Sorel Gallery
01.1996 - 01.2006
Partner/General Manager
Tremont 647
01.1996 - 01.2006
Brookline high school
Some College (No Degree) - Interior Design
Mount Ida