Guemylisa Pires
Boston
Summary
Skilled professional driver experienced in safe and efficient transportation, vehicle maintenance, and route planning. Collaborative and adaptable, ensuring seamless operations and meeting changing demands. Recognized for reliability and excellent customer service, consistently delivering results. Experienced housekeeping supervisor with 5 years in the hospitality industry. Effective supervisor and team leader focused on delivering top-notch and streamlined housekeeping services for guests. Dedicated to ensuring guest satisfaction by addressing inquiries, resolving issues within established protocols, and providing exceptional assistance.
Overview
8
8
years of professional experience
Work History
Driver
Uber And Lyft
11.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Housekeeping Supervisor
The Charles Hotel
01.2019 - Current
- Coordinated housekeeping activities through the creation of schedules and shift reports along with necessary documentation.
- Scheduled staff for specific shifts and room assignments based on competencies and daily demands.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Commanded controls over expenses and inventory for optimal budget tracking.
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Enhanced cleanliness standards by facilitating training on procedural compliance.
- Ensured clean business environment by conducting detailed inspections of guest rooms.
Housekeeper/Room Attendant
The Charles Hotel
06.2017 - 01.2019
- Restocked room supplies, changed beddings, and ensured cleanliness for future guests.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Utilized advanced cleaning methods to ensure thorough sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Used industrial cleaning equipment to quickly complete housekeeping task
- Notified management of structural issues and major repairs.
Education
Simmons University
Boston, MAAssociate of Arts -
Bunker Hill Community College
Charlestown, MA0 2018
High School Diploma -
Dr. Teixeira De Sousa
Fogo2014
Skills
- Dynamic
- Communicative
- Initiative and spirit of leadership, with great ease to work in team with integrity and hospitality
- Microsoft office(Word, power point, excel), Google Docs
- Guest relations
- Department coordination
- Staff training, development and Scheduling
- Customer service-focused
- Goal-oriented
- Issue and conflict resolution
- Organization
- Multitasking
- Punctual and reliable
- Safe driving practices
- English
- Portuguese
- Spanish
Accomplishments
- Recognized as Employee of the year for outstanding performance and team contributions.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Driver
Uber And Lyft
11.2019 - Current
Housekeeping Supervisor
The Charles Hotel
01.2019 - Current
Housekeeper/Room Attendant
The Charles Hotel
06.2017 - 01.2019
Simmons University
Associate of Arts -
Bunker Hill Community College
High School Diploma -
Dr. Teixeira De Sousa
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