GUI MARTINS
Framingham
Summary
Results-driven healthcare professional with experience in clinical patient care, consultative sales, and relationship building. Proven ability to thrive in fast-paced environments, educate patients, support physicians during procedures, and drive product and service sales through exceptional communication and customer service.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Essential Dermatology
Natick
05.2024 - Current
- Partner with physicians to deliver high-quality patient care in a fast-paced dermatology and cosmetic practice.
- Serve as Lead Medical Assistant for the cosmetic practice, coordinating patient care and supporting workflow across aesthetic procedures.
- Assist physicians during Mohs micrographic surgery and in-office procedures while maintaining sterile technique and ensuring procedural efficiency.
- Educate patients on treatment options, expected outcomes, and pre- and post-procedure instructions to ensure a seamless patient experience.
- Support cosmetic consultations by discussing treatment options, addressing patient concerns, and helping patients move forward with recommended procedures.
- Conduct patient follow-up to reinforce care plans, answer questions, and promote high levels of patient satisfaction.
- Manage multiple priorities in a high-volume clinical environment while collaborating closely with physicians and the care team to optimize patient outcomes.
- Consistently rank among the top performers in retail skincare product sales by identifying patient needs and providing personalized product recommendations.
PT Manager
Abercrombie
11.2024 - 05.2026
- Provided floor leadership during peak business hours, prioritizing workflow, delegating responsibilities, and resolving challenges in real-time.
- Supervised, coached, and motivated team members, driving achievement of sales, service, and operational goals.
- Led daily store operations in a high-volume retail environment, ensuring operational excellence and an exceptional customer experience.
- Collaborated with store leadership to execute business initiatives and enhance team performance, exceeding key performance metrics.
- Assisted with onboarding, training, and developing new team members to drive consistency, engagement, and performance.
- Built strong customer relationships through personalized service and effective resolution of escalated concerns.
Community Specialist
Lululemon
Boston
04.2021 - 04.2024
- Cultivated relationships with guests, local businesses, and community partners to enhance brand presence and increase engagement.
- Expanded community partnerships and developed long-term relationships that boosted brand awareness and cultivated customer loyalty.
- Planned and executed community events in partnership with organizations including Equinox and Soho House, coordinating logistics, stakeholder communication, and guest experience.
- Coordinated with team members to implement strategic initiatives, events, and community outreach efforts that aligned with organizational goals.
- Delivered exceptional experiences in a high-volume, premium retail environment while consistently supporting sales and service goals.
Education
Bachelor of Health Science -
MCPHS
BostonMedical Assistant -
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Consultative Sales
- Relationship Building
- Clinical Education
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Communication
Languages
- English, Fluent
- Portuguese, Fluent
- Spanish, Conversational
Timeline
PT Manager
Abercrombie
11.2024 - 05.2026
Medical Assistant
Essential Dermatology
05.2024 - Current
Community Specialist
Lululemon
04.2021 - 04.2024
Bachelor of Health Science -
MCPHS
Medical Assistant -
Massachusetts Bay Community College