Gwendolyn Middleton
Boston,3 Bluefield Terrace
Summary
Worked for Joico International as a educator.
Taught product knowledge
Coloring techniques
Sales strategies
Help operators build customer service skills
Overview
44
44
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Gwen's Hairport East
04.1980 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Recovery Specialist
Victory Programs
03.2013 - 06.2020
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported management in identifying opportunities for process improvement within the department''s operations.
Substance Use Disorder Counsler
Victory Programs
01.2010 - 07.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Education
Cosmetology - Cosmetology
Mansfield Beauty Academy
Boston, MA05.1966
High School Diploma -
Hyde Park High School
Hyde Park, MA06.1965
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Business Development
- Staff hiring
Certification
- [Area of certification] Training - [Timeframe]
- Medication Administration Training Program
- Fundamentals of HIV, Adcare
Affiliations
- Grief Psychology- New England Istitute of Anatomy and Mortury science
Additional Information
Objective : To acquire a position where I can utilize and strengthen my professional skills in the human service field
Timeline
Recovery Specialist
Victory Programs
03.2013 - 06.2020
Substance Use Disorder Counsler
Victory Programs
01.2010 - 07.2012
Salon Owner/Operator
Gwen's Hairport East
04.1980 - Current
Cosmetology - Cosmetology
Mansfield Beauty Academy
High School Diploma -
Hyde Park High School
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