Hadi Hodroj
Foxborough
Summary
Forward-thinking IT Specialist looking to further my knowledge and abilities. Experience in working in varying types of environments and users both remotely and on-site wanting to make a difference to my work place while also making the end-user experience the best that it can be.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
Cinch I.T.
04.2022 - Current
- Configure hardware, devices, and software to set up work stations for employees.
- Use ticketing systems to manage and process support actions and requests.
- Act as escalation for both remote and on-site technical requests.
- Maintain client relations with clients from varying industries.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Currently working towards CompTIA Network+ certification with plans to obtain CompTIA A+, Security+ and more.
Assistant Manager
Sunoco Gas Station
12.2015 - 03.2022
- Generated repeat business through exceptional customer service. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Regularly communicate with vendors and assist with restocking shelves and product displays as well as the weekly shipment of goods to arrange and restock.
Education
Bachelor of Science - Management And Information Systems
Bridgewater State University
Bridgewater, MA12-2026
Skills
- Highly experienced in user/customer communication and satisfaction
- Proficiency in Microsoft 365, Entra ID, and Intune
- Experienced on-site and remote support technician
- Created documentation for both Help Desk and other IT Technicians
- Experience with biopharmaceutical, healthcare, and many other industries
- Understanding and troubleshooting experience of network principles and wireless networks
- Forward-thinking mindset, looking for ways to consistently improve myself and user experience
- Ability to work in high-stress situations with knowledge on how to prioritize tasks and duties as needed
Certification
- Currently working towards CompTIA Network+
- Planned Certifications: CompTIA A+, CompTIA Security+, Microsoft 365 Certified: Administrator Expert
Languages
English
Arabic
Timeline
IT Specialist
Cinch I.T.
04.2022 - Current
Assistant Manager
Sunoco Gas Station
12.2015 - 03.2022
Bachelor of Science - Management And Information Systems
Bridgewater State University
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