Hafsa El Moustaid
Custumor Advisor
Azemmour
Summary
Dynamic customer service professional with a proven track record at Intelcia, adept at problem resolution and active listening. Successfully enhanced customer satisfaction by efficiently managing escalated calls and resolving conflicts. Known for adaptability and creativity, fostering engaging environments for children at Mazagan Beach & Golf Resort.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Intelcia
2021.01 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Kids Club Associate
Mazagan Beach & Golf Resort
2019.07 - 2019.08
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Organized and stored toys and art materials to restore order in activity areas.
- Created new and fun activities to drive enthusiasm for children.
Kids Club Associate
Mazagan Beach & Golf Resort
2018.07 - 2018.08
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Organized and stored toys and art materials to restore order in activity areas.
- Created new and fun activities to drive enthusiasm for children.
Education
Certificate - TESOL/TESL/TEFL
Oxford Seminars
New York 2001.05 -
Bachelor - English Linguistics
Chouaib Doukkali University
EL JADIDA 2001.05 -
High School Diploma -
Oum Rbie High School
AZEMMOUR 2001.05 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Problem resolution
Timeline
Customer Service Representative
Intelcia
2021.01 - Current
Kids Club Associate
Mazagan Beach & Golf Resort
2019.07 - 2019.08
Kids Club Associate
Mazagan Beach & Golf Resort
2018.07 - 2018.08
Certificate - TESOL/TESL/TEFL
Oxford Seminars
2001.05 -
Bachelor - English Linguistics
Chouaib Doukkali University
2001.05 -
High School Diploma -
Oum Rbie High School
2001.05 -