Hailey MacNeil-Wells
Weymouth
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Ambulatory Service Representative
Boston Medical Center
Boston
10.2024 - Current
- Rescheduled and booked patient appointments with primary care doctors and specialists to optimize scheduling.
- Checked patients in and out of appointments, ensuring smooth patient flow.
- Complete tasks doctors and nurse practitioners send through EPIC.
- Maintained clean and safe office environment to enhance patient experience.
Customer Service Specialist
Dicks Sporting Goods
Plymouth
09.2023 - 12.2024
- Managed front-end staff while resolving customer complaints to enhance service experience.
- Actively listened to customers to identify needs in sports, apparel, and footwear.
- Executed price adjustments in accordance with store policies.
- Maintained organized, clean front end to create an appealing shopping environment.
Hairstylist
Drybar
Hingham
03.2024 - 10.2024
- Provide professional blow drying and hair styling services to clients.
- Greeted and presented clients with hairstyle options from Drybar's "look book" to enhance customer experience.
- Recommended and sold hair health products to clients post-service, contributing to their ongoing hair care.
- Performing treatments such as scalp massages, hydration and shampooing.
- Sanitized all hair tools after each service to maintain a clean and safe work environment.
Client Advisor
Volvo Cars Plymouth
Plymouth
03.2023 - 10.2023
- Educated clients on Volvo features and asked qualifying questions to identify optimal vehicle options.
- Conduct a tutorial of the vehicles to ensure the client is aware of all the capabilities and features the car has to offer.
- Communicated Pure Pricing structure and negotiated payment plans, ensuring client comfort and satisfaction.
- Conduct follow-up calls to both clients who have purchased and who have not.
- Attended meetings with owners and colleagues to outline future goals and identify opportunities for company growth.
Sales Manager/ Finance Manager
Quirk Works Subaru
Braintree
06.2021 - 03.2023
- Greeted clients, educating them on Subaru values and offerings.
- Established strong relationships with financial institutions to facilitate client financing.
- Submitted clients' credit applications to financial institutions, facilitating access to financing options.
- Using negotiation tactics to efficiently get the price to where both client and business benefits.
- Built professional relationships with clients, researching and recommending vehicles that align with their lifestyles.
- Training new hires on how to properly use CRM software such as CVR, PBS, VinSolutions and RouteOne.
Billing Clerk
Quirk Works Subaru
Braintree
01.2015 - 06.2021
- Managed billing for all sales transactions, verifying that all necessary legal documents were signed by both sales and clients.
- Processed payment transactions for all sales, maintenance, and parts departments, ensuring accuracy and compliance.
- Assisted sales personnel with completion of required paperwork to facilitate smooth transactions.
- Ensured accurate inventory stock through accounting processes.
- Certified to register vehicles through CVR in Massachusetts.
Education
Bachelor of Arts -
Curry College
Milton, MA05-2022
Masters of Arts (MBA) - Business Management, Finance
Curry College
Milton, MASkills
- Patient registration
- CRM
- Microsoft Office Suite
- Excel
- Word
- Powerpoint
- Problem solving
- Attention to detail
- Time management
- Communication
- Written communication
- Collaborative work
- Team collaboration
- Relationship building
- Conflict resolution
- Active listening
Leadership And Honors
- Curry College Dean's List
- Sigma Beta Delta Honors Program
- Licensed Cosmetologist
Timeline
Ambulatory Service Representative
Boston Medical Center
10.2024 - Current
Hairstylist
Drybar
03.2024 - 10.2024
Customer Service Specialist
Dicks Sporting Goods
09.2023 - 12.2024
Client Advisor
Volvo Cars Plymouth
03.2023 - 10.2023
Sales Manager/ Finance Manager
Quirk Works Subaru
06.2021 - 03.2023
Billing Clerk
Quirk Works Subaru
01.2015 - 06.2021
Bachelor of Arts -
Curry College
Masters of Arts (MBA) - Business Management, Finance
Curry College