Hailey M. Palermo
Lynnfield
Summary
Motivated professional holding a Massachusetts real estate license, specializing in communication and customer service. Demonstrated success in relationship building and multitasking to ensure positive client interactions. Focused on contributing to leasing operations and maximizing resident satisfaction and occupancy rates.
Overview
7
7
years of professional experience
Work History
Graduate
Saint Anselm College
Manchester
08.2021 - 05.2025
- Effectively managed deadlines and responsibilities in a fast-paced academic setting for timely project completion.
- Developed problem-solving and critical-thinking skills to elevate sales and customer service.
- Honed professional communication skills in written and verbal interactions.
- Maintained accountability and time management while independently completing assignments.
Camp Counselor
Lynnfield Community Schools
Lynnfield
06.2018 - 08.2022
- Coordinated schedules, activities, and daily responsibilities to optimize camper engagement
- Facilitated communication among parents, staff, and campers to foster a supportive environment
- Mediated conflicts and addressed challenging situations to maintain a harmonious camp atmosphere
Concession Distributor
Sagamore Golf Course
Lynnfield
06.2019 - 08.2020
- Delivered exceptional customer service in high-pressure situations to enhance client satisfaction.
- Built relationships with clients to identify needs and offer tailored solutions.
- Managed scheduling inquiries and follow-ups efficiently to optimize client interactions.
- Addressed objections and resolved concerns, ensuring positive experiences for clients.
- Organized records with attention to detail, ensuring accuracy and efficiency in transactions.
Education
Massachusetts Real Estate License -
New England Real Estate Academy
10-2025
Bachelor of Arts - Cyber Criminology
Saint Anselm College
Manchester, NH05-2025
Skills
- Activity planning
- Customer service and relations
- Conflict resolution
- Team collaboration
- Sales and persuasion
- Presentation skills
- Time management
- Written communication
- CRM systems
- Data analysis
Accomplishments
- Presidential Scholarship
- Saint Anselm College Dean’s List
- Massachusetts Real Estate License
Timeline
Graduate
Saint Anselm College
08.2021 - 05.2025
Concession Distributor
Sagamore Golf Course
06.2019 - 08.2020
Camp Counselor
Lynnfield Community Schools
06.2018 - 08.2022
Massachusetts Real Estate License -
New England Real Estate Academy
Bachelor of Arts - Cyber Criminology
Saint Anselm College