Hajar Carter
Springfield
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure quality patient experiences. Collaborative team player adept at adapting to changing needs and consistently achieving results through efficient and empathetic service. Recognized for reliability, a proactive approach and ready to provide compassionate and respectful care to patients.
Overview
4
4
years of professional experience
Work History
Patient Care Orderly
Baystate Medical Center
06.2025 - Current
- Maintained cleanliness and organization in patient rooms and common areas.
- Documented patient interactions and reported observations accurately in records.
- Supported daily activities of patients, enhancing comfort and wellbeing.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Managed time efficiently while balancing multiple responsibilities, ensuring that all tasks were completed in a timely and accurate manner.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Participated in ongoing training opportunities to continuously refine skills and stay current on best practices within the field.
Healthcare Customer Service Representative
Blue Cross Blue Shield of Massachusetts
08.2023 - 02.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Increased first-call resolution by gathering information, assessing and fulfilling callers' needs, and educated on important policies and procedures.
- Expanded knowledge of medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Call Center Customer Service Representative
United Mission For Relief And Development
06.2022 - 07.2022
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed 75-100 calls a day
- Raised most for campaign donations of all staff
Call Center Customer Service Representative
United Mission For Relief And Development
03.2022 - 05.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer calls and emails (50-100 inquires) to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Associate of Arts - Liberal Arts General Studies
Springfield Technical Community College
Springfield, MA05-2021
Licensed Practical Nurse - Licensed Practical Nurse
Holyoke Community College
Holyoke, MA06-2026
High School Diploma -
Islamic Educational Cooperative (IEC)
Springfield, MA05-2017
Skills
- Basic life support CPR
- Acute Care Neurosurgery/Neurological/Stroke Floor
- Computer literacy
- Crisis Prevention Institute Training
- Self motivation
- Professional bedside manner
Timeline
Patient Care Orderly
Baystate Medical Center
06.2025 - Current
Healthcare Customer Service Representative
Blue Cross Blue Shield of Massachusetts
08.2023 - 02.2024
Call Center Customer Service Representative
United Mission For Relief And Development
06.2022 - 07.2022
Call Center Customer Service Representative
United Mission For Relief And Development
03.2022 - 05.2022
High School Diploma -
Islamic Educational Cooperative (IEC)
Associate of Science - Associate of Arts - Liberal Arts General Studies
Springfield Technical Community College
Licensed Practical Nurse - Licensed Practical Nurse
Holyoke Community College