Haley Chao
Lowell,MA
Summary
Academically driven student at the University of Massachusetts Lowell. Seeking hands-on healthcare experience with plans to attend Physician Assistant school. Certified in BLS and successfully completed various courses in health science. Extensive experience in customer service and possesses strong communication and multitasking skills. Learns quickly while paying attention to detail. Prioritizes integrity and treating others with kindness and compassion.
Overview
3
3
years of professional experience
Work History
Hostess
110 Grill
07.2023 - 08.2024
- Developed organized seating plan each shift based on reservations and walk-in customers.
- Greeted customers, and answered frequent phone calls regarding reservations, placing orders, and general restaurant information.
- Trained new hostesses on customer service practices and restaurant policies to aid their ability to be successful hosts.
- Displayed strong multitasking skills by balancing customer satisfaction, server support, and restaurant cleanliness and organization.
- Handled customer complaints with professionalism and used problem solving skills to resolve issues.
Gymnastics Instructor
Walker's Gymnastics and Dance
09.2022 - 05.2024
- Developed effective lesson plans every week that were specific to each class and gymnasts' goals.
- Created welcoming environment to ensure that students were comfortable and excited to learn new skills.
- Promoted proper stretching techniques and execution of skills to prioritize athletes' safety.
- Formed strong relationships with parents and communicated their child's progress periodically.
- Hands on spotting of challenging skills to prevent student injury.
Barista
Donut Fresh Express
11.2021 - 01.2023
- Prepared various drinks like lattes, smoothies, and coffees.
- Listened carefully to details of customer requests under a fast paced environment.
- Operated the cash register and greeted customers.
- Utilized professionalism to address customer complaints and resolve issues.
- Ensured customer satisfaction by producing drinks that were consistent in quality.
Education
Bachelor of Science - Exercise Science: Pre-Physician Assistant
University of Massachusetts, Lowell
Lowell, MA05-2028
Skills
- BLS Certified (American Red Cross conducted by Wicked Safety Training, 10/20/24)
- Knowledge of Medical Terminology
- Customer service
- Multitasking
Internship
July 2023 HMS MEDscience Clinical Program
- Attended emergency medical simulation labs at Harvard Medical School.
- Learned various lab skills such as intubation and suturing
- Practiced proper patient care etiquette and communication
- Spoke with faculty members to explore different healthcare careers
Timeline
Hostess
110 Grill
07.2023 - 08.2024
Gymnastics Instructor
Walker's Gymnastics and Dance
09.2022 - 05.2024
Barista
Donut Fresh Express
11.2021 - 01.2023
Bachelor of Science - Exercise Science: Pre-Physician Assistant
University of Massachusetts, Lowell
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