Haley Hinton
Boston
Summary
Recent graduate with strong research and technical skills, demonstrating a proven ability to solve complex problems. Detail-oriented and adaptable, with a track record of quickly mastering new concepts and environments. Effective communicator and collaborator, committed to supporting team success and delivering high-quality results. Passionate about continuous learning and leveraging analytical thinking to drive innovation.
Overview
2
2
years of professional experience
Work History
Spa Supervisor
Sonesta Hotels
Hilton Head Island
03.2020 - 04.2021
- Supervised daily spa operations to maintain high-quality guest experiences.
- Managed scheduling and appointment bookings for spa treatments efficiently.
- Ensured compliance with safety standards and cleanliness protocols across the facility.
- Collaborated with management to create promotional offers that increased service utilization.
- Conducted inventory checks and maintained optimal supply levels for spa services.
- Addressed guest inquiries and resolved concerns promptly to enhance satisfaction.
- Coordinated with departments to ensure seamless guest experiences throughout hotel.
- Analyzed customer feedback surveys to identify improvement opportunities in services.
Spa Receptionist
Sonesta Hotels
Hilton Head Island
05.2019 - 03.2020
- Greeted guests warmly to foster a welcoming atmosphere.
- Assisted guests in selecting tailored spa services and products.
- Handled inquiries and resolved concerns promptly and professionally.
- Coordinated with staff for seamless service delivery throughout the day.
- Processed payments accurately while ensuring confidentiality of guest information.
- Maintained cleanliness and organization of reception area for polished presentation.
- Promoted spa packages and seasonal offers to enhance guest satisfaction.
- Managed front desk operations including scheduling, correspondence, and customer interactions.
Education
Bachelor of Arts - Gender, Women, And Sexuality Studies
Arizona State University
Tempe, AZ10-2025
Skills
- Customer service and support
- Project management
- Conflict resolution
- Inventory management
- Marketing strategies
- Data analysis
- Time management
- Scheduling coordination
- Staff management
- Client relationship management
- Health and safety compliance
- Multitasking skills
- Product knowledge
- Effective communication
- Task prioritization
- Team building and collaboration
- Relationship development
- Promotions and discounts oversight
- Research analysis and methods
- Executive support services
- Customer relations management
- Multi-line telephone operations
- Social media engagement
- Administrative operations management
- Critical thinking skills
- Payroll and benefits administration
- Interpersonal communication skills
- Multicultural competence awareness
References
References available upon request.
Timeline
Spa Supervisor
Sonesta Hotels
03.2020 - 04.2021
Spa Receptionist
Sonesta Hotels
05.2019 - 03.2020
Bachelor of Arts - Gender, Women, And Sexuality Studies
Arizona State University