Haley Pizzano
Dracut,MA
Summary
Dynamic banking professional with expertise in cash handling and drawer balancing, honed at Jeanne D'Arc. Proven track record in enhancing customer satisfaction through effective communication and problem resolution. Skilled in compliance with banking laws, ensuring secure and efficient transactions while identifying sales opportunities to drive branch success.
Overview
6
6
years of professional experience
Work History
Teller
Jeanne D'Arc
07.2023 - 10.2025
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Customer Service Associate (Courtesy Booth)
Market Basket
06.2019 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
BBA - Marketing
Merrimack College
North Andover, MA06-2026
Skills
- Drawer balancing
- Banking law compliance
- Account updating
- Cash handling and management
- Compliance, banking laws, and regulations
- Financial services
- Excellent communication skills
Timeline
Teller
Jeanne D'Arc
07.2023 - 10.2025
Customer Service Associate (Courtesy Booth)
Market Basket
06.2019 - 07.2023
BBA - Marketing
Merrimack College