Haley Turner
Georgetown
Summary
Dynamic Pharmacy Technician with proven expertise at Cambridge Health Alliance, excelling in medication dispensing and patient record maintenance. Recognized for exceptional customer service and attention to detail, ensuring compliance with regulations while enhancing patient safety. Proficient in pharmacy software and effective communication, contributing to a collaborative healthcare environment.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Freedom Fertility Pharmacy
Newburyport, MA
01.2026 - Current
- Processed prescriptions accurately while adhering to safety protocols.
- Assisted pharmacists in managing inventory levels and ordering supplies efficiently.
- Conducted medication reconciliation to ensure patient safety and accuracy in prescriptions.
- Collaborated with healthcare teams to provide comprehensive patient care solutions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Pet Sitter
Rover
02.2023 - Current
- Delivered exceptional care and companionship to pets during owners' absences.
- Ensured safety and comfort of pets through attentive monitoring and interaction.
- Demonstrated deep love for animals while fulfilling responsibilities in pet care.
- Maintained high standards of well-being and attention for all pets under care.
Pharmacy Technician
Cambridge Health Alliance-Cambridge Hospital
Cambridge, MA
09.2025 - 01.2026
- Accurately dispensed medications to patients and healthcare providers, ensuring precise delivery.
- Collaborated with healthcare team to promote safe medication practices.
- Processed prescription orders using pharmacy management software for efficient handling.
- Assisted pharmacists in medication preparation and labeling to support daily operations.
- Performed data entry for patient profiles, billing information, and prescription orders into Pioneer RX.
- Maintained clean, organized pharmacy environments for optimal efficiency.
- Organized work areas for easy accessibility of necessary items.
Pharmacy technician
Walgreens
12.2023 - 09.2025
- Assisting pharmacist with preparing and dispensing medications, managing inventory, and processing insurance claims.
- Skilled in verifying prescription information, measuring dosages, labeling medications, and maintaining accurate patient records while ensuring compliance with state and federal regulations.
- Known for delivering excellent customer service, resolving billing issues efficiently, and supporting daily pharmacy operations in a fast-paced environment.
Hostess
Bostonia Public House
09.2023 - 12.2023
- Managed reservations and waitlists to optimize restaurant flow and guest satisfaction.
- Addressed customer inquiries and complaints to enhance service quality.
- Ensured compliance with all applicable standards before restaurant opening.
- Updated table statuses on OpenTable to maintain accurate availability.
- Coordinated with servers and managers to provide timely assistance to customers.
Barista
Bayview Resort Starbucks
06.2023 - 09.2023
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Monitored inventory levels of supplies and restocked when necessary.
- Placed orders with suppliers for delivery of products required for daily operations.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barista
LuLu Green
10.2022 - 03.2023
- Delivering exceptional customer service and crafting high-quality beverages in accordance with vegan standards.
- This role requires a passion for coffee, a friendly demeanor, and the ability to create a welcoming environment for customers.
- The Barista contributes to the overall success of the coffeehouse by providing a memorable experience and consistently preparing beverages that meet and exceed customer expectations.
Barista
Bayview Resort Starbucks
02.2022 - 08.2022
- Prepared high-quality coffee beverages following standard recipes and procedures.
- Maintained cleanliness and organization of work areas and equipment.
- Assisted customers with menu selections and provided exceptional service.
- Operated point-of-sale system for processing orders and payments.
- Monitored inventory levels and restocked supplies as needed.
- Trained new baristas on drink preparation and customer service techniques.
- Maintained calm demeanor during high-volume periods and special events.
Cashier
Lowes Home Improvement
04.2021 - 02.2021
- Processed transactions, ensuring accurate item descriptions and appropriate change given to customers.
- Maintained well-stocked snacks and drinks at the register for customer convenience.
- Addressed customer inquiries, providing prompt and helpful assistance.
- Kept work area clean and organized to enhance operational efficiency.
- Utilized floorplan knowledge to guide customers in locating products.
- Communicated effectively with coworkers using overhead paging system for smooth operations.
Education
Diploma -
Conway High School
Conway, SC06-2021
Certification of completion - pre-medicine
Academy For The Arts, Science, And Technology
Myrtle Beach, SC06-2021
Bachelor of Science - Biology
Suffolk University
Boston, MA05-2027
Skills
- Medical Terminology
- Customer service experience
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- Drug inventory control
- Processing payments
- Medicare and medicaid process
- Detail oriented
- Computer proficiency
- Written and oral communication skills
- Medication dispensing
- Prescription verification
- Pharmacy software
- Inventory management
- Patient record maintenance
- Data entry accuracy
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Point of sale systems proficiency
- Pharmacy software proficiency
Timeline
Pharmacy Technician
Freedom Fertility Pharmacy
01.2026 - Current
Pharmacy Technician
Cambridge Health Alliance-Cambridge Hospital
09.2025 - 01.2026
Pharmacy technician
Walgreens
12.2023 - 09.2025
Hostess
Bostonia Public House
09.2023 - 12.2023
Barista
Bayview Resort Starbucks
06.2023 - 09.2023
Pet Sitter
Rover
02.2023 - Current
Barista
LuLu Green
10.2022 - 03.2023
Barista
Bayview Resort Starbucks
02.2022 - 08.2022
Cashier
Lowes Home Improvement
04.2021 - 02.2021
Certification of completion - pre-medicine
Academy For The Arts, Science, And Technology
Diploma -
Conway High School
Bachelor of Science - Biology
Suffolk University