Halima Baalouach
George Town,SET
Summary
Perceptive and hospitable Food and Beverage Manager with 14 years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Palm height hotel
Grand Cayman
06.2022 - 03.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Floor Manager
le kilim restaurant
Marrakesh
10.2021 - 05.2022
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Created daily work schedules for staff members according to the needs of the business.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Coached team members on customer service techniques and provided feedback on performance.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Food and Beverage Manager
The protein spot restaurant
Tangier
02.2019 - 04.2020
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
Restaurant Supervisor
Hilton hotels & resorts
Tangier
05.2017 - 12.2018
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Waitress
Buddha bar
Marrakesh
09.2015 - 02.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
- Collected tickets and followed proper cash-handling procedures.
Waitress
Mamounia
Marrakesh
12.2014 - 05.2015
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Set up tables in between patrons to reduce wait times.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Assisted other wait staff members in times of heavy customer traffic.
Head Hostess
So night lounge Sofitel
Marrakesh
02.2012 - 11.2013
- Greeted guests upon arrival and provided them with information about the event.
- Managed guest list to ensure that only invited individuals were admitted into the event.
- Organized seating arrangements according to pre-planned instructions.
- Provided assistance to guests who required help during the event.
- Collaborated with other staff members to ensure efficient operations during the party.
- Set up tables and chairs for events according to specifications.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
Restaurant Hostess
Sofitel Palais Imperial
Marrakesh
01.2011 - 02.2012
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed customers to bar area in high-traffic times to increase drink sales.
Butler
Hotel and ryads Barriere le naoura
Marrakesh
11.2010 - 01.2011
- Greeting and checking in guests, and escorting them to their rooms.
- Answering and fulfilling client requests, and making phone calls on their behalf.
- Ensuring that guests are well taken care of and that their needs are met during their stay, including coordinating accommodations, meals, and activities.
- Managing the guests wardrobe, including organizing clothing, coordinating dry cleaning, and assisting with dressing and outfit selection.
- Planning and coordinating events and special occasions, such as parties, dinners, and gatherings, including menu planning, guest coordination, and logistics.
- Ensuring the security and safety of the employer and the household, including implementing security protocols, monitoring security systems, and coordinating with security personnel.
Cashier
McDonalds
Marrakesh
08.2009 - 08.2010
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Inspected orders to make sure they were accurate before handing them to customers.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
Professionel License - Legal And Economic Management
Qadi Ayad University
Marrakesh Morocco06-2011
Higher Technician Certificat - Hotel, Motel, And Restaurant Management
Specialized Institute Applied Hotel And Tourist
Marrakesh Morocco09-2010
BBA - Sience And Physique
Salah Eddine El Ayoubi High School
Marrakesh06-2008
Skills
- Strong Work Ethic
- Upselling
- Customer-Oriented
- Food Safety Regulations
- Team Coordination
- Menu Planning Skills
- Schedule Management
- Cash Handling
- Performance Evaluation
- Cleaning And Sanitation
- Cost Controls
- Positive Attitude
- Cost Controls
- Foodservice Team Development
- Organization And Prioritization
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Supervisor of Operations
Palm height hotel
06.2022 - 03.2024
Floor Manager
le kilim restaurant
10.2021 - 05.2022
Food and Beverage Manager
The protein spot restaurant
02.2019 - 04.2020
Restaurant Supervisor
Hilton hotels & resorts
05.2017 - 12.2018
Waitress
Buddha bar
09.2015 - 02.2017
Waitress
Mamounia
12.2014 - 05.2015
Head Hostess
So night lounge Sofitel
02.2012 - 11.2013
Restaurant Hostess
Sofitel Palais Imperial
01.2011 - 02.2012
Butler
Hotel and ryads Barriere le naoura
11.2010 - 01.2011
Cashier
McDonalds
08.2009 - 08.2010
Professionel License - Legal And Economic Management
Qadi Ayad University
Higher Technician Certificat - Hotel, Motel, And Restaurant Management
Specialized Institute Applied Hotel And Tourist
BBA - Sience And Physique
Salah Eddine El Ayoubi High School
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