Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
Hamid  Di

Hamid Di

Imilchil

Summary

Dynamic hospitality professional with expertise in front desk operations and customer service, honed at SARL LENNOAH. Proven ability to manage cash transactions accurately and resolve guest issues with empathy, enhancing overall guest satisfaction. Strong teamwork and problem-solving skills contribute to efficient operations and memorable experiences for patrons.

Overview

3
3
years of professional experience

Work History

Night Auditor

SARL LENNOAH
08.2025 - Current
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Provided guests with information about local attractions and services, enhancing their stay experience.
  • Resolved guest issues with professional and empathetic communication, improving overall stay experiences.

Restaurant Waiter

Dar Essyaha Hotel and Restaurant
07.2023 - 06.2026
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Education

English Language And Literature

Moulay Ismail University
Meknes, Morocco
06-2023

Skills

  • Front desk operations
  • Credit and cash payments
  • Office supervision
  • Bank reconciliation
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Guest services
  • Verbal and written communication
  • Hospitality service expertise
  • Resolving issues

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Elementary (A2)

Timeline

Night Auditor

SARL LENNOAH
08.2025 - Current

Restaurant Waiter

Dar Essyaha Hotel and Restaurant
07.2023 - 06.2026

English Language And Literature

Moulay Ismail University
Hamid Di