HAMID ERRAGI
Marrakesh,MAR
Summary
Experienced restaurant team member with a strong background in customer service, team collaboration, and operational efficiency. Skilled in fast-paced environments with a proven ability to manage tasks efficiently while maintaining high service quality. Seeking a position in the Canadian restaurant industry to utilize my experience and contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Assistant Commercial
Planet Sport
01.2015 - Current
- Provided customer service and sales support in a retail setting
- Built strong client relationships and assisted with product selection
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Formatter (Trainer)
McDonald's
01.2014 - 12.2014
- Trained new employees on restaurant operations, customer service, and teamwork
- Ensured compliance with company standards and hygiene regulations
- Provided support in kitchen and front-end operations
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Responsible (Chargé de Depot)
McDonald's
11.2011 - 12.2014
- Managed inventory and supplies to maintain optimal stock levels
- Assisted in staff coordination and scheduling
- Ensured efficient service during peak hours
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
Diploma de DEUG - Études Franchises
Université Kadi Ayyad
01.2013
Attestation de Telemarketing et Communication -
Cabinet Management Club Offshore
01.2012
Attestation de Communication Participative -
Association ILIGH
01.2009
Baccalaureate - Literature Moderne
Lycee Qualifiant Errazi
01.2008
Skills
- Strong communication and interpersonal skills
- Customer service excellence
- Teamwork and leadership
- Inventory and stock management
- Ability to work in fast-paced environments
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Intermediate
B1
Personal Information
- Date of Birth: 10/20/85
- Nationality: Moroccan
- Driving License: Category B
Cin
PB 126535
Timeline
Assistant Commercial
Planet Sport
01.2015 - Current
Formatter (Trainer)
McDonald's
01.2014 - 12.2014
Responsible (Chargé de Depot)
McDonald's
11.2011 - 12.2014
Attestation de Telemarketing et Communication -
Cabinet Management Club Offshore
Baccalaureate - Literature Moderne
Lycee Qualifiant Errazi
Diploma de DEUG - Études Franchises
Université Kadi Ayyad
Attestation de Communication Participative -
Association ILIGH
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