Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hamid Mohammed

Lynn

Summary

Seasoned Machine Operator offering experience in high-volume assembly line production. Dedicated to rigorous inspection with commitment to follow-through and preventive maintenance. Knowledgeable in use of equipment and tools.

Overview

9
9
years of professional experience

Work History

Extruder Machine Operator

Medtronic
08.2020 - 05.2023
  • Conduct pre-operation checks to ensure machine is working correctly
  • Calibrate machine by checking and adjusting settings to control efficient operation.
  • Feed raw materials into the machine and oversee the production process
  • Make minor adjustments to machine as needed to maintain productivity and quality.
  • Inspect products quality by running Elongation and Tensile tests. Also check for any visuals on a Microscope.
  • Inspect products for defects, measure dimensions, and monitor equipment to maintain quality standards.
  • Recode production data, machine settings, tests and any deviations from standard operation. Maintain accurate logs of machine operation and quality checks.
  • Follow all health, safety, and environmental procedures, including cleanroom protocols. Adhere to FDA regulations.


Call Center Customer Service Representative

LogixHealth
05.2018 - 04.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Review the medical recoded and check the coding.
  • Resolved concerns customers have with they ER services bill.
  • Reviewing insurance info/policy terms in order to determine whether a particular procedure or service is covered by insurance.
  • Determining charges for services requested, collect deposit or payments, or arrange for billing the insurance.
  • Verifying HIPPA for every call received


Front Desk Receptionist

Holiday Inn Express Boston
06.2016 - 03.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.

Barista Shift Lead

Starbucks
02.2014 - 05.2016
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Education

High School Diploma -

MH High School
Ethiopia
06.2013

Skills

  • Machine Operation
  • Good Communication
  • Machine Setup and Shutdown
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Daily Logs
  • Flexible and Adaptable
  • Customer Service
  • Microsoft Office
  • Excellent work ethic
  • Good listening skills

Timeline

Extruder Machine Operator

Medtronic
08.2020 - 05.2023

Call Center Customer Service Representative

LogixHealth
05.2018 - 04.2019

Front Desk Receptionist

Holiday Inn Express Boston
06.2016 - 03.2018

Barista Shift Lead

Starbucks
02.2014 - 05.2016

High School Diploma -

MH High School
Hamid Mohammed