Hamid Mohammed
Lynn
Summary
Seasoned Machine Operator offering experience in high-volume assembly line production. Dedicated to rigorous inspection with commitment to follow-through and preventive maintenance. Knowledgeable in use of equipment and tools.
Overview
9
9
years of professional experience
Work History
Extruder Machine Operator
Medtronic
08.2020 - 05.2023
- Conduct pre-operation checks to ensure machine is working correctly
- Calibrate machine by checking and adjusting settings to control efficient operation.
- Feed raw materials into the machine and oversee the production process
- Make minor adjustments to machine as needed to maintain productivity and quality.
- Inspect products quality by running Elongation and Tensile tests. Also check for any visuals on a Microscope.
- Inspect products for defects, measure dimensions, and monitor equipment to maintain quality standards.
- Recode production data, machine settings, tests and any deviations from standard operation. Maintain accurate logs of machine operation and quality checks.
- Follow all health, safety, and environmental procedures, including cleanroom protocols. Adhere to FDA regulations.
Call Center Customer Service Representative
LogixHealth
05.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Review the medical recoded and check the coding.
- Resolved concerns customers have with they ER services bill.
- Reviewing insurance info/policy terms in order to determine whether a particular procedure or service is covered by insurance.
- Determining charges for services requested, collect deposit or payments, or arrange for billing the insurance.
- Verifying HIPPA for every call received
Front Desk Receptionist
Holiday Inn Express Boston
06.2016 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
Barista Shift Lead
Starbucks
02.2014 - 05.2016
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Education
High School Diploma -
MH High School
Ethiopia06.2013
Skills
- Machine Operation
- Good Communication
- Machine Setup and Shutdown
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Daily Logs
- Flexible and Adaptable
- Customer Service
- Microsoft Office
- Excellent work ethic
- Good listening skills
Timeline
Extruder Machine Operator
Medtronic
08.2020 - 05.2023
Call Center Customer Service Representative
LogixHealth
05.2018 - 04.2019
Front Desk Receptionist
Holiday Inn Express Boston
06.2016 - 03.2018
Barista Shift Lead
Starbucks
02.2014 - 05.2016
High School Diploma -
MH High School
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