Hamza El Jaouhari
IT Specialist
Tangier
Profil professionnel
Experienced IT Specialist with over 8 years of experience in enterprise IT support, network administration, systems maintenance, and technical infrastructure management. Proven expertise supporting enterprise environments, troubleshooting complex hardware, software, and network issues, and maintaining secure and reliable IT systems.
Vue d'ensemble
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Expérience
Co-Founder & Technical Infrastructure Manager
Odyssey
Tangier
2023.03 - Actuel
- Designed, deployed, and maintained high-volume email marketing infrastructure.
- Managed AWS cloud servers and Linux environments.
- Configured and maintained SMTP servers for reliable email delivery.
- Managed SPF, DKIM, and DMARC authentication.
- Monitored server health, uptime, and email deliverability.
- Diagnosed and resolved server, DNS, and networking issues.
- Automated technical processes and infrastructure maintenance.
- Provided technical support for clients and internal operations.
IT Specialist
APTIV
Tangier
2018.06 - 2023.05
- Delivered Level 1 and Level 2 IT support for enterprise users.
- Managed incidents and service requests through ServiceNow.
- Installed, configured, and maintained computers, printers, and network equipment.
- Supported Windows environments and enterprise applications.
- Troubleshot hardware, software, and network connectivity issues.
- Assisted with IT infrastructure projects and equipment deployments.
- Ensured compliance with IT security policies and best practices.
- RITMs management : raise requests on service now and follow up with team.
- Monitor and maintain local servers and systems (VXRAIL, VMs, etc.).
- Manage local hardware and ensure its installation, upgrades, refresh and related systems (routers, firewalls, switches, WAP, PCs, label printers, MFG scanners, mobile and telecom devices).
- Support production systems in all aspects of implementation, preventive actions, solving and troubleshooting problems (KSK(BTO), ALS, DCIX, CAO, SAP,OPS, DPO)
- Support new project deployments ( SD WAN, Vxrails , LAN Segmentation Firewall, Fortinet, Systems migration and LAN Refresh ).
- Support digitalization systems in all implementation, preventive actions and problems , connectivity (DPO,SCADA)
Marketing Agent
GM Solution
Tangier
2016.01 - 2018.01
- Prepared and managed digital marketing campaigns.
- Performed quality assurance before campaign deployment.
- Monitored campaign performance and ensured timely delivery.
Formation
Specialized Technician Diploma - Computer Network Systems
ISTA NTIC
Tangier 2013.09 - 2016.07
Baccalaureate - Physical Sciences
Al Mansour Dahbi
Ksar EL Kebir 2012.09 - 2013.06
Compétences
- Infrastructure Technique
- Project Management
- IT Risk management
- Public Relations
- Effective Communication
- Teamwork
- Leadership
Langues
Arabe
Langue maternelle
Anglais
Bilingue
Français
Opérationnel
Certificats
- Google IT Support Professional Certificate
- Cisco CCNA Academy
Chronologie
Co-Founder & Technical Infrastructure Manager
Odyssey
2023.03 - Actuel
IT Specialist
APTIV
2018.06 - 2023.05
Marketing Agent
GM Solution
2016.01 - 2018.01
Specialized Technician Diploma - Computer Network Systems
ISTA NTIC
2013.09 - 2016.07
Baccalaureate - Physical Sciences
Al Mansour Dahbi
2012.09 - 2013.06